Bilhete de Terceira Classe com Assentos Reservados no Trem Panorâmico de Kandy para Ella

The Kandy to Ella train was definitely a highlight of the Sri Lankan trip. Really happy I was able to find tickets through Klook. Booked 3rd class and was slightly worried it would be overcrowded. Not the case. Spacious seats and best of all you can open the windows. In first and second class the seats are little more like coach/bus seats, but for the train experience suggest 3rd class.

Despite my very timely efforts and research for train tickets, I had no chance of getting any. One provider canceled our tickets after we became suspicious because he hadn't responded (he probably didn't even have any). Here, it finally worked out, and the provider responded quickly via WhatsApp and sent me the tickets. We even got an upgrade to 2nd class and two window seats on each side, so we had the best view on both sides during the journey. After my bad experiences beforehand, we are all the more grateful to have found such a reliable provider. The journey itself is fantastic and highly recommended to anyone coming to Sri Lanka. The weather could have been a bit better, but it wasn't a complete disaster, and you have to remember that you're traveling to the highlands, so some fog, rain, or cloudiness are not uncommon. I can absolutely recommend both the provider and the train journey!

The train from Kandy to Ella is currently not operating due to a track malfunction. We were unaware of this and purchased tickets here, but received no communication from the operator. As a result, we couldn't board the train and our money was taken. Not only were our plans ruined, but we also feel terrible about losing our money. We request an immediate refund and an update on the train's operational status.