Miyakojima SUP x Exploração da Caverna de Estalactites de Abóbora & Experiência de Canoa (Okinawa)

The coach was excellent, and the activity explanations were clear and easy to understand, whether for kayaking, paddleboarding, or inside the Pumpkin Cave. They also spoke English and helped us take all sorts of photos. Overall, we were very satisfied.

To say it was the best is an understatement. Yuuri, with her curly hair, not only showed great consideration for safety and had an entertaining way of speaking, but she also taught us so many things: how sacred the limestone cave is, the history and formation of the island, and what we should pass on to future generations. Of course, the activity itself was also full of adventure and thoroughly satisfying.

Aika-san, Rei-san, This was our first activity experience, and the instructor was very kind, allowing us to have a wonderful time. We would love to do it again if we have the chance.

ADVENTURE PiPi's significant negligence led to our inability to participate in the activity and resulted in additional financial and time losses. Below is an account of the incident and our demands: I. Incident Details and Evidence (March 26): * **Incorrect Guidance:** The supplier's confirmation email sent on March 25 at 15:46 provided an incorrect meeting point and an invalid map link (.../0). The email explicitly stated, "The location in this email shall prevail," severely misleading consumers. * **Our Timely Arrival:** Today (3/26), we took a taxi to the location specified in the email (Bora-591-1). According to the taxi receipt (see attachment), we arrived at 12:22 PM (earlier than the required 12:30 PM meeting time), but there were no organizers or vehicles present. * **Activity Canceled:** After contacting them, it was confirmed that the location was incorrect, and the activity could not proceed in time. The supplier has now arranged for a vehicle to take us back to the hotel. II. Compensation Demands: Based on the supplier's administrative negligence, we make the following demands: * **Full Refund:** We demand a full refund for all costs associated with this booking. * **Transportation Reimbursement:** We demand compensation for the 3,000 JPY taxi fare incurred due to the incorrect guidance (receipt attached). This cost would not have occurred if the location had been correct. * **Time Loss Compensation:** This error wasted a valuable full day of our vacation in Miyakojima, causing significant psychological distress and disrupting our itinerary. We demand that Klook provide additional points or compensation for this extremely poor experience. III. Complaint Regarding Supplier's Professional Conduct (March 24): Furthermore, we must report the supplier (PiPi) for inappropriate behavior by a female guide during the night tour on March 24. She attempted to forcibly pull a coconut crab off a tree branch, which severely violates ecological conservation principles and professional guide ethics. This reflects significant deficiencies in the supplier's operations, from administrative management to frontline professional knowledge. We are extremely disappointed with this experience.