Tour do Palácio Ducal e da Basílica de São Marcos em Veneza

人美讲解非常棒的美国姐姐提供的讲解真的学到了很多很多历史的知识，让我有了一次难忘的深度的威尼斯之旅，感谢！

Guía fácil de encontrar según las instrucciones. El guía tenía conocimientos. Completamente inmerso en la historia detrás del Palacio Ducal - Puente de los Suspiros y la Basílica de San Marcos. El guía proporcionó tiempo suficiente para quedar hipnotizado por lo que hay dentro. Libertad para tomar fotografías mientras se escucha y considerado para dar amplios descansos intermedios.

We showed up for the tour 30 minutes early. We found the people checking us in and we were not on their list. For the next 30 minutes, they tried hard to solve the problem and were unsuccessful. The tour started without us. Klook did refund my money, but I would have liked to see the inside of these places. The outside is spectacular.

Our guide was a local Venetian lady who was lovely and had so much knowledge.

The explanations of Venice and the introductions to the artifacts were very detailed. The descriptions of the Doge's Palace and St. Mark's Basilica were excellent and delightful.

ZERO, thousands spent on a vacation, only to find out our booking through Klook.com did not workout. Tour guide did not know who we were nor could they find us on the list. Tour not provided and vacation to Venice Italy a total bust. Online klook customer service slow +1hr no resolution, waited 24hrs as requested by klook to resolve refund and no resolution. seeking other legal avenues to resolve, by definition SCAM, DO NOT USE KLOOK.COM

I had a reservation for 10 AM and arrived early, but when I got there, Klook's mistake meant my reservation wasn't made. The local staff also said that all tickets for St. Mark's Basilica for the day were sold out, so I couldn't join the tour. When I contacted Klook, they said they would arrange another tour time as soon as possible, but then gave a ridiculous response saying they would contact me within 24 hours. When asked if I wanted to cancel, I inquired if I would be refunded in that case, but they dodged the question. After asking multiple times, the answer I finally received was that they couldn't say for sure about a refund... Although I eventually received a refund days later, it was still a ridiculous situation.

Der Reiseführer war großartig, ich habe 3 Sterne gegeben, weil das, was man eigentlich sehen will, nicht besonders beeindruckend ist.

poor instructions on meeting point location. the description does not match as the map provided which caused us missed the tour.

We arrived early and waited, but there were no groups with Klook. A waste of money.