Ha Noi z/do Ha Long Daily Limousine

Great experience! Communication was excellent from start to finish, and the vehicle was high quality and very comfortable. They even provided free water, which was a nice touch. The driver was fantastic and really took good care of us. Highly recommend!

這次選擇包車出遊真的非常方便。不用人擠人轉車，上車就能好好休息，司機大哥親切又熟悉路況，讓整趟旅程輕鬆又愉快，下次還想再預約！

seat is very comfortable and clean. the driver is nice and drives responsibly

It's scheduled 11:30am, when i called at 11am,the person who answered sounded like he just woke up. He doesn't even know my booking existed. I know for a fact that I booked last minute the night before, but they confirmed it so I'm expecting to be picked up at 11:30. When 11:30am came, they told us we will be fetched 12noon. They arrived 12:15pm with a bus fullnof passengers and barely no space for us 2. The seat I got was so dirty and full of trash. Very disappointing. I'm thankful that they still accommodate our booking but I was expecting better communication and on time schedule. We arrived 3hrs later in Hanoi.

Very friendly and helpful

旅遊巴的座位很舒適，而且準時到達！

seat priority unfair, the staff asked foreigner to sit at the rear seat, even though the foreigner arrived in the van first.

車輛雖然乾淨、坐椅舒適，可惜遲到超過20分鐘未通知，全程飆速+隨意變換車道⋯，在這次體驗上是大扣分。

本当にやめておいた方がいい。当たり前のように遅延して連絡しても、すぐ着くの繰り返しで１時間半待たされた。klookのサポートの親切さに助けられたが、それもなければ野垂れ死ぬところだった。

平気で1時間半も遅延してきて謝罪の一言もなかった。本当に最悪でした。