L’HÔTEL du LAC Hanoi

Stjernerangeringer er basert på Klooks oversikt over eiendommens informasjon (som tjenester og fasiliteter som er inkludert osv.), og er kun ment som referanse.

First-Class Hotel with Exceptional Staff What a cracking hotel! L’Hôtel du Lac Hanoi was a fantastic place to stay and provided a wonderfully calm and comfortable base in the middle of the vibrant, busy and sometimes hectic city of Hanoi. From the moment we arrived, the staff were incredibly welcoming and attentive. We were greeted with a welcome drink and provided with a wealth of helpful information about Hanoi and the surrounding area. Nothing ever seemed like too much trouble. The breakfast was absolutely first class, with an excellent selection and great service. What impressed us most, however, was how the hotel reacted when we had an unexpected problem on the day we left. Our onward pickup had been arranged by our next hotel, but there was an issue with the transfer and three of our suitcases were left behind. Rather than this becoming a major problem, the team at L’Hôtel du Lac immediately stepped in to help. A special thank you to the hotel manager, Louis, who personally took care of our three suitcases and kept them safely at the hotel until our next hotel could arrange to collect them later that evening. The way Louis and the team responded to our predicament was incredibly positive, reassuring and professional. Hanoi is an amazing, vibrant and hectic city, so returning to such a quiet, comfortable and exceptionally well-run hotel was a real pleasure. First-class hotel, first-class breakfast and, most importantly, first-class people.

Staff was extremely friendly, all spoke fluent English, and the breakfast buffet was the best in Hanoi! The location is central to all activities in the Old Quarter too! Bell Captain Louis did a fantastic job! We'll be back next year!

Staying at this hotel was a mixed bag. Firstly, the breakfast buffet was very good. The staff on duty were extremely nice and helpful. Not to be overlooked though, was the management response to a booking mistake, ( I accidentally booked the day before my arrival, and canceled). Expedia told me to rebook, which I did, and upon arrival was charged for both nights. Since the payments went through, the hotel manager declined to reimburse me for the one day, which was actually not the hotels fault. My problem with hotel management is, when given all evidence of an honest mistake, I was declined an upgrade. Noting that a gesture of kindness and understanding isn't mandatory, it shows how out of touch their management is in providing services for returned stays. For this reason alone, I won't be returning.

Good service and great locations

Well located near the old town. We had to leave early in the morning and they made us a take away breakfast which was really kind!

Helpful and nice staff. Clean. A bit noisy hallways. Seems the walls are a bit thin when it comes to sound 🤔

This is our favorite hotel in Vietnam. We try to stay at the mid price point places and this really delivers value for the price. The staff is consistently great. We can see good hotel management at work The property is wonderfully decorated. Little details everywhere. Very pleasant Location is a block from old town Good home base for exploring the city Breakfast is very very good. A lot of choices including non-Buffett options We have stayed there three times and won’t go to Vietnam without staying there again

The staff were excellent. The rooms are a bit small for the price and darker...could use more light.

Excellent location. This hotel is in the best part of the old quarter. So near the lake and great restaurants yet not on a super busy thoroughfare. The room was very quiet. The beds were comfortable and the rooftop bar was very nice. The breakfast was very good with a lot of choices. Arranging a car to and from the airport was simple. The staff was very kind and responsive. I highly recommend.

Joli petit hôtel idéalement situé dans le vieux quartier à Hanoi. Excellent rapport-qualité prix. Le personnel est vraiment très gentil et avenant. Déjeuner inclus, offrant une belle variété au buffet mais aussi avec des plats à la carte. Les chambres sont très propres et confortables mais assez petites.