Hotel La Montagne Furuhata

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

We stayed for 17 days. The listing states "ski in / ski out access". This is untrue. The property is a 15 minute walk from the hotel. There are portions of the walk that are unsafe if there is snow in the side of the roads, busses and traffic have to stop and go around pedestrians. The ski shuttle stop is at the resort. Uber/Taxi was 12 USD one way at the time of our stay/this review. There is no breakfast or food whatsoever at this hotel. There is one microwave for the entire hotel. It was poorly functioning, had duct tape holding the knobs together, and had not been cleaned at all. The staff at this hotel did the minimum. They did not communicate about local amenities, provide advice, or make the inconveniences previously mentioned any easier. They did not help with Ski passes. Cleaning staff would enter our room and start cleaning while we were still occupying the space, getting changed, ect. They did not speak Japanese or english. We moved the bed at one point to retrive something that rolled underneath. There was so much filth on the floor it was unbelievable. 12 pairs of slippers, old food, and towels covered in dust build up. I tried to ask the front desk for a vacuum. They did not vacuum or allow me to use one. This is the budget option in this area for good reasons. The hotel website is very misleading. Buyer beware.

The hotel is not the most convenient to Hakuba town, but it is quite and there is a shuttle to two ski resorts (limited to three times a day, each way). The breakfast is a great way to start the day and the onsen is a nice place to relax after a day of skiing. The rooms are vintage charm, but the staff are so very friendly.

We were not in the main hotel, we were sent to the "annex" across the street. It was not clear when we booked that we would be in this other building. This annex is more like a run-down hostel than a hotel, right down to the pair of used underwear hanging by the shared sinks. The common areas in the annex did not have heat. And the heater in our room could barely keep up with the drafty windows. The wifi was nearly non-existent and barely strong enough to send emails. The onsen was in the main building, while the washrooms in the annex had a strong sewage smell. The hotel is a 5-10 minute drive from the main village, so plan accordingly. The area around it is quite nice and quiet with a couple of little cafes. The suggested walking time to Iwatake ski hill is an ambitious time; it took us twice as long to get to the lifts. Overall it was pretty disappointing.

The room was dirty , bedding old and not clean , Toilets stank ! It’s a hostel not a hotel ! Checked in one room had a look and left !! Found better round the corner for less

goated

Great location with amazing staff

We had a good stay at Furuhata, but there were a few inconveniences. The onsen was fantastic—nice and hot, perfect after a long day of skiing. Towels and kimonos were replaced daily, which was a great touch, and beds were made every two days. The price was reasonable, and the shuttle to the ski resort was convenient. However, there was no shuttle into town, bus station or train station and taxi options were nonexistent, which made getting around a bit tricky. There were only a few restaurants within walking distance, so food options were limited. The front desk staff didn’t speak much English, but Google Translate made communication easy. Overall, a comfortable stay with great amenities, but be prepared for some transportation challenges if you want to explore beyond the ski resort.

Charged me double when I arrived very uncomfortable to sleep

We enjoyed our stay here and was pleasantly surprised with how accommodating our host was. We were nervous after reading some reviews complaining about how the host was unhelpful or the property was lacking but our accommodation had everything we needed and was nice and warm. The host explained the bus schedule to us when we arrived and it was very easy to access Happo One within 10-15 minutes on the shuttle. We shipped our skis to the hotel and while he didn't communicate well with us ahead of time, he held our skis and even helped us ship our skis to our next location easily. The only thing I would warn others is that there are limited restaurant options nearby (although there are a few within a 10-15 min walk) so plan accordingly or make a booking ahead of time that includes dinner at the property.

Super friendly and gracious staff, AMAZING breakfast, onsen, sauna, and laundry downstairs, close to bus stop, and free shuttles