Parklane Hanoi Hotel

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Great Location, but Beware Deceptive Sales & Poor Cleanliness Overall, my stay at the Parklane Hotel in Hanoi was just okay. The Good: The location is perfect for exploring, and having in-house travel services is convenient in theory. The Bad: The hotel desperately needs a deep clean (I found a cockroach in my room). Also, the breakfast was underwhelming and did not match the online photos at all. The Ugly (Deceptive Sales): The biggest issue is the staff's pushy, manipulative approach to selling tours. Their deals are consistently more expensive than booking online yourself. Watch out for these tactics: Conditional Freebies: They haggle over basics like airport transfers and luggage storage, offering them for "free" only if you buy their pricey cruise packages. Shady Upgrades: I booked a Lan Ha cruise through them. They claimed they would "try" to get a free upgrade, then tried to charge me a premium for it the next day. They clearly secure upgrades for free and try to pocket the cash by putting you on the spot to negotiate. Currency Tricks: Never negotiate in USD! They will agree on a USD price, but charge your card in VND using a terrible exchange rate to squeeze extra money from you. Expect to be haggled at every turn. Stay for the location, but absolutely book your tours elsewhere!

Highly recommend this hotel for your trip to Hanoi! Very centrally located, and the hotel and rooms are clean and well maintained and daily housekeeping. Prices super good for what you get. The staff here are so amazing and helpful too!! Huong at reception was so sweet and always willing to help me and ensure my needs were taken care of :)

Breakfast is good ,rooms is small

Very friendly and helpful staff. They went above and beyond. I left my bag at the hotel and they sent a courier to drop it off at the airport before my flight. Outstanding service, I would definitely stay here again when I return to Hanoi.

This hotel has an excellent location within the Old Quarter and everyone on the staff was wonderful! The hotel itself is rundown. The walls are dirty and furnishings are old and worn. This hotel is a good 2-star option with a great location.

The room is a bit outdated and the mattress was not that comfortable. The staff were nice and speaks English. The hotel is in Old Quarter, which was convenient.

Amazing staff! They went above and beyond! I lost my passport and they walked me through getting travel documents, even serving as a translator.

Thank you. It was wonderful!

Staff were super helpful with a list of things to do. Also very helpful in booking forward accommodation

Excellent