The Matrix One Managed by Anstay Residence

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. There is no front desk at this property. The check-in location differs from the property location. Check-in location: [The Matrix One , Lê Quang Đạo , Mễ Trì , Nam Từ Liêm , Hà Nội]. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details. The host will greet guests on arrival. A virtual front desk provides assistance to guests. Guests are recommended to download the property's zalo, Whatsapp,kakaotalk mobile app before check-in. Information provided by the property may be translated using automated translation tools. Guests are required to contact this property by telephone, text message or WhatsApp 24 hours prior to arrival to arrange check-in.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip

Host has not indicated whether there is a smoke detector on the property

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room