[Design Hotel] Shenzhen Venice Indigo Hotel Accommodation Package

The hotel is conveniently located just across the street from the subway station, with a large shopping mall nearby. The receptionists are friendly and welcoming, and the hotel environment is very satisfactory. The room was extremely clean and comfortably furnished, though it lacked a bathtub. Room service was excellent; we could request different types of pillows at any time, and when we asked for extra tea bags, coffee, or bottled water, they were delivered very quickly. The swimming pool was not crowded, and there were usually two or three lifeguards nearby, making it very safe. The gym was a bit cramped, as it seemed to be rented out to an external fitness center. In the evening, the executive lounge's happy hour dinner had a limited selection of food but offered coffee, beer, soda, and juice. The morning buffet breakfast was abundant, with a wide variety of delicious options, including seafood.

This was our first stay at this hotel. We arrived around 4 PM, and there were still guests checking in at the counter. There were 4-5 staff members assisting, so we only waited a short while before being helped. They upgraded us to a deluxe room, which was at the very end of the hallway. The staff first asked if we would consider keeping it, explaining that the hotel was quite full and changing to another room would take some time. We checked the room and found no issues, so we didn't switch! It's peak season during the summer holiday, so it's naturally busier. The room was very neat and clean, and we received a complimentary fruit platter. We requested children's toothbrushes and slippers, and they were delivered to our room very quickly. The package included a buffet dinner with a Southeast Asian theme: it featured lobster, pepper crab, fish, conch, tom yum soup, and more. We were surprised by the generous portions; it was very rich and the taste was good! There were also other food options available, such as salads, sashimi, sushi, chilled seafood, desserts, and drinks including red and white wine, beer, juice, and soda. We were already full from our seafood set and didn't take much from the other offerings. We ate around 7:30 PM (the buffet started at 5:30 PM) and went out twice, but there were no wine glasses. After we informed a staff member, they brought them to us! Only the outdoor swimming pool was open; we're not sure why the indoor pool wasn't. The water was a bit cold; it would be better if it were heated. The hotel could improve by having more staff clear wet towels left by guests on the lounge chairs. When we went to the lounge chairs, people were already using them. We waited for someone to leave before using a chair, but the previous occupants had left wet towels on it, and no staff member had come to clear them. We ended up throwing them into a bin ourselves!

Hotel Location: Located in the city center, adjacent to large shopping malls and theme parks - Window of the World and Happy Valley, suitable for travelers who like excitement. Executive Lounge: Package only allows access during Happy Hour. The food selection is limited, offering red and white wines and special cocktails. The overall quality is satisfactory. Breakfast Buffet: Abundant food choices, including Chinese sweet soup. Rooms: Newly decorated with special colors, creating a comfortable feeling. Indoor Swimming Pool: The pool water is cold, as if the heating system has not been turned on.

The hotel facilities are excellent, the gym is well-equipped, and the pool has both outdoor and indoor options. The breakfast buffet is very extensive, and the rooms are clean and beautiful. I especially appreciate the extra-large bathtub; it's so relaxing to take a bath after a day of sightseeing.

The hotel has a beautiful environment and polite staff who offered a complimentary room upgrade. They even sent a birthday cake to celebrate my birthday, which was greatly appreciated. There was also a drone show at 9 PM. The pizza-making experience was excellent, with one-on-one instruction from the chef, who was very sincere. The dinner buffet didn't have a huge selection, but it was sufficient. On the other hand, the breakfast buffet was a pleasant surprise with a wide variety of food. Overall, a great experience, and the package was excellent value.

I once again realized Klook's attentiveness and considerateness of the hotel's 5-star service. At first, I was told that there were no twin beds and I wanted to change to a king bed. I accepted this suggestion because during the Christmas holiday, I knew that the rooms were fully booked and it was difficult to accommodate. I went to the hotel and asked about it and found out that the hotel upgraded my room and added a small bed for me. For me, they were able to solve what I wanted according to my situation. It was really good. Every cleaning lady Both the receptionist and the hotel receptionist were very smiling and patient. The environment in the morning was very good. I will book this hotel again if I come here again.

The hotel environment is exquisite and beautiful. The package includes a dinner buffet and breakfast. The food variety is not huge, but it is delicate and well-prepared. Pizza making is included, but it wasn't quite my thing, so I didn't participate. A 30-minute travel photoshoot is also included; the photographer was good and tried their best to utilize the hotel's gorgeous backdrops. However, the selection of photos was handled by a different team who were rather impatient. The package only includes three photos. Although I knew extra photos would cost money, the poor attitude of the staff handling the photo selection made me not want to spend extra. I chose a room with a balcony but no bathtub. I originally planned to watch the fireworks or drone show at Window of the World that day, but due to holiday scheduling, the shows were suspended on the night of my stay. Fortunately, the hotel room I selected only faces Happy Valley anyway, so even if there were fireworks, I wouldn't have been able to see them.

I have just had an absolutely fantastic stay at this hotel and am very impressed with the service and facilities. First, I would like to specifically mention the breakfast they serve. There are not many choices in the buffet, but the quality is very high. What surprised me the most was that there was fresh orange juice, which gave me a good start to the day. What's even more surprising is that their package also includes electronic tickets to Happy Valley. This creative and fun theme park is a great place to be entertained, whether you're a family or a solo traveler, you'll find joy there. Finally, I must mention their service. From the receptionist to the cleaning staff, every single staff member is friendly, professional and always puts the customer first. Their attentive service made me feel welcome and took my entire stay to a new level. Overall, I highly recommend this hotel. Whether you're in the city for vacation or business, they provide a service and experience that exceeds your expectations. I look forward to staying at this hotel again and enjoying their unbeatable service and benefits again.

The hotel room is large and well-equipped. Children have a great experience making the pancakes, which are delicious when they are ready to eat. In addition, the buffet dinner and breakfast are also of good quality. The swimming pool is large and there are fireworks to watch on Saturday night. It is worth staying again.

breakfast: great , Dinner are rich of variety of foods. the kids love pizza the most, it really delicious. transport access: just 2 min walk from the metro hotel location: a lot of food and shop nearby, just opposite side of shopping mall, window of the word and happy valley just 2-3 min walk. very good location. service: all staff are polite and nice