Frequently Asked Questions

About Rooms

Q. Does the hotel have rooms with a view?

Yes, Hoshino Resorts RISONARE Tomamu offers rooms with views, and some rooms provide stunning views of the natural scenery and ski slopes.

Q. Are there onsen baths in the rooms?

Some room types have private onsen baths; please refer to the detailed descriptions of each room type. Other room types can use the public onsen facilities.

About Hotel Facilities

Q. What dining options are available in the hotel?

The hotel has several restaurants and bars, including:

1. Restaurant Otto Sette Tomamu: offering fine Italian cuisine.
2. Buffet Dining Hal: offering a variety of buffet options.

Q. Does the hotel have a public bath?

Yes, RISONARE Tomamu features both indoor and outdoor public baths, offering stunning outdoor onsen views where you can relax in the warm waters while enjoying the beautiful forest scenery.

Q. What are the operating hours of the public bath?

The onsen facility "Kirin-no-Yu" operates daily from 11:00 AM to 8:00 PM.

Q. Does the hotel offer private baths? How can I reserve one?

The hotel does not offer private baths.

About the Ski Resort

Q. What ski resorts are near the hotel?

Hoshino Resorts Tomamu the Tower is located next to Tomamu Ski Resort, with direct access to the slopes. The ski resort features multiple ski trails suitable for skiers of all levels.

Q. What are the operating hours of the ski resort?

The operating hours of the Hoshino Resorts Tomamu Ski Resort for the 2024-2025 season are as follows: Opening Dates Daytime Skiing: December 1, 2024 - April 1, 2025 Night Skiing: December 26, 2024 - March 31, 2025 Operating Hours Daytime Skiing: 8:45 AM - 3:30 PM Night Skiing: 3:30 PM - 6:00 PM April 1 Operating Hours: 9:00 AM - 3:00 PM Specific times may vary depending on the season and weather conditions.

Q. Does the ski resort offer night skiing?

Yes, Tomamu Ski Resort offers night skiing from December 26, 2024, to March 31, 2025, with operating hours from 3:30 PM to 6:00 PM. Specific times may vary depending on the season and weather conditions.

Q. Does the ski resort offer equipment rental and storage services?

Yes, the ski resort provides equipment rental and storage services, and the hotel also has ski rental shops and ski equipment lockers.

About Transportation

Q. How can I get to the hotel? Is there a shuttle service?

You can reach RISONARE Tomamu by bus or rental car from New Chitose Airport. The hotel offers a complimentary shuttle bus service from JR Tomamu Station.

Q. How can I get from the hotel to the ski resort?

The hotel is located next to the ski resort, so you can reach the slopes on foot.

Q. Does the hotel offer parking?

Yes, the hotel offers free parking.