Ho Chi Minh City - Vung Tau by Hai Van Bus

I booked an airport pickup for 3:30 PM. At 3:15 PM, I received a call, and they came to look for me. It was good that they found me after I sent a selfie, but I think it would be easier if there was a way to input arrival flight details and terminal information. It was fortunate that I had a local SIM card connected. It took about 4 hours to get to Vung Tau because of heavy traffic. During a rest stop, they collected payment, but they didn't check the voucher and only confirmed after I told them I had already paid. I'd like to see this improved. Otherwise, the air conditioning worked well, and the seats were comfortable, so I was satisfied. A fellow passenger on the bus was listening to social media loudly, which was incredibly noisy; I wonder if that's part of Vietnamese culture.

Shared van service was great. No issues. About a 20 minute break at a rest area where you could purchase something to eat or drink. The only thing odd was us meeting up with the van from where if first departs. Even the workers seemed surprised to see us there. Everyone else was picked up at their hotel or a designated meeting point. Perhaps they booked directly and our location was due to third party Klook reservation. Not an issue for us, just seemed odd. Highly recommend Hai Van service though.

I used this service to travel from Vung Tau to Tan Son Nhat International Airport. The pickup location in Vung Tau was inconvenient and difficult to find on Google Maps, so I contacted the bus company. They informed me that I could specify a location, so I requested the Imperial Hotel. There was a heavy thunderstorm exactly at the pickup time, so I was glad I chose the hotel. I wish Klook would provide clearer instructions.

I pre-booked tickets, but couldn't choose my seats... not ideal! I hope this can be improved!

I pre-booked tickets, but couldn't select seats... not ideal! Hope this can be improved!

Very helpful and professional! Highly recommend.