Mount Fuji, Hakone, Kamakura, Enoshima Day Trip: Lake Ashi, Owakudani Classic Route (Departing from Tokyo)

Additional information

Other Reminders

• Pre-departure Notice: The day before your departure, between 16:00 and 22:00 Japan time, we will send you detailed guide and vehicle information via email. Please be sure to check it promptly. During peak tourist season, there may be a slight delay in sending the email. If you receive multiple emails due to special circumstances, please refer to the last one.
• This itinerary is for a group day tour. Due to Japanese holidays, peak tourist seasons, weather, and road traffic conditions, delays may occur. If the overall time is insufficient due to uncontrollable factors, the tour guide will adjust the itinerary based on the actual situation on the day, including adjusting the order of visits, shortening the stay at some attractions, or canceling some attractions, to ensure all tourists return safely. The above situations are not considered service quality issues; your understanding is appreciated.
• This itinerary is a fixed route for international group tours. Travelers will share a vehicle with other passengers. Please understand that temporary stops cannot be made in non-scenic areas during the trip.
• Please be sure to gather at the designated location on time. If you are unable to participate in the itinerary due to personal reasons such as being late, getting lost, or feeling unwell, it will be considered an automatic forfeiture of the trip, and related fees will not be refunded.
• Depending on the number of participants on the day, a small car service with a driver also acting as a guide may be arranged. In the small car mode, the itinerary will be more flexible, but the driver will primarily focus on safe driving, and the commentary along the way will be relatively brief. Please be aware of this.
• This tour is an international group tour, with passengers from diverse backgrounds on the vehicle. The guide will provide services and communication in Mandarin/English bilingual or simple multilingual formats. Your understanding and cooperation are greatly appreciated.
• The itinerary may be adjusted due to traffic conditions, weather changes, or other force majeure factors. No refunds or compensation will be provided for delays or partial changes. If you need to catch a flight or have other arrangements on the same day, please be sure to allow ample time.
• Each passenger may carry one piece of luggage free of charge. For any excess luggage, a fee of 2,000 JPY per piece must be paid to the driver/guide on-site. Please be sure to note the number of luggage pieces when placing your order. If not informed in advance, the guide reserves the right to refuse boarding based on vehicle space availability, and related fees will not be refunded.
• Seniors over 70 or pregnant women who register for a trip must contact staff no later than one day before departure to request and sign a waiver, and return it to us, to ensure travel safety.
• Cherry blossoms are a natural landscape, greatly affected by climate, so the actual blooming time may be earlier or later. Once the tour group is formed, refunds or complaints cannot be made on the grounds that the blooming conditions did not meet expectations. Your understanding is appreciated.
• The duration of stay at each attraction has been planned according to the overall itinerary. Please adhere to the meeting times to avoid affecting the overall schedule.
• Itinerary times may be adjusted due to uncontrollable factors such as traffic, weather, or crowd flow. In the event of delays or partial changes, refunds or compensation cannot be claimed on this basis. We appreciate your understanding.
• Traffic congestion may occur during holidays or peak tourist seasons, and the tour guide will flexibly adjust the itinerary sequence according to the actual situation.
• To maintain the cleanliness of the carriage, please do not eat or drink inside the vehicle. If any damage or soiling occurs, a cleaning fee will be charged according to local standards.
• If you leave the group or depart midway after the itinerary begins, it will be considered an automatic waiver of subsequent services, and related fees will not be refunded. During this period, the traveler must bear full responsibility for their personal and property safety.

Attraction information

• It is recommended to take the Hakone Pirate Ship (Motohakone Port to Togendai Port) to cruise Lake Ashi, where you can simultaneously enjoy the torii gate on the lake, Lake Ashi, and Mount Fuji (expenses are at your own discretion).
• The Hakone Pirate Ship is an optional experience. Please plan your itinerary reasonably based on the time spent at the attractions, and be sure to return to the meeting point at the time designated by the guide. No waiting will be provided for latecomers.
• Owakudani is a volcanic activity area. If the scenic area is closed, access is restricted, or facilities are shut down due to force majeure such as volcanic activity, weather, strong winds, or equipment maintenance, the itinerary will be adjusted according to the on-site situation. Thank you for your understanding.
• Mount Fuji is a natural landscape. Due to the influence of weather, season, and visibility, there is no guarantee that Mount Fuji can be viewed on the day. We appreciate your understanding.
• Some areas of Enoshima require walking and going up and down slopes, so comfortable, non-slip footwear is recommended.
• Attractions such as Enoshima Shopping Street, Enoshima Shrine, and Enoshima Sea Candle are open for free visits. Please note that relevant tickets and personal expenses are at your own discretion.

Prohibitions & Limitations

• This activity is not recommended for anyone with certain medical conditions such as high blood pressure, epilepsy, etc.
• Participants who appear intoxicated may be refused service. In this case, no refunds will be given
• Pets are prohibited

Accessibility

• Important: Infants and children must be included in the passenger headcount
• Child seats are not available

Vehicle & luggage info

• The operator has the right to refuse a reservation if the group size or luggage exceeds the capacity of the reserved vehicle. In this case, no refunds will be issued

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Cancellation policy

• You'll get a full refund if you cancel at least 24 hour(s) before the activity date (destination local time)
• In case of unforeseen events or extreme weather, the operator reserves the right to cancel the tour. If this happens, you have the option to reschedule or request a full refund
• If you've participated in at least one activity, visited at least one attraction or used one of the tickets, refunds can't be issued
• Be aware that the approval of reschedules, amendments or refunds are subject to availability
• To find out more about the cancellation policy, contact Klook customer support

Booking changes policy

• Change are allowed until 24 hour(s) before activity starts
• The booking can’t be changed if it was booked with Klook Pass, under pre-sales or comes with a freebie.
• The booking cannot be changed if the voucher has not yet been issued.
• Bookings made using SG Culture Pass or Taiwan Culture Points cannot be changed.

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Eligibility

• This activity has no age limit
• Important: Infants and children must be included in the passenger headcount
• Free for children aged 0-2 as long as they will not occupy separate seats
• Children aged 3+ will be charged the same rate as adults
• Seniors aged 70+ should present a medical certificate before participating