STEPSEA Wave Party Cruise

FAQ Q&A

Q1: What document do I use to board the ship on the day of departure after booking?

A1: After booking, the organizer will send an electronic boarding pass to the purchaser's email within 15 working days. Please pay close attention to your inbox. On the day of departure, simply present the electronic boarding pass and your passport to the ticket checker for verification (the same applies to companions).

Q2: Can I store valuables?

A2: Please keep valuables with you or store them securely in your cruise cabin. Each cabin is equipped with a safe. The organizer is not responsible for safekeeping or compensation if items are lost due to negligence.

Q3: What if I get drunk or feel unwell?

A3: Staff and emergency medical support are available on site. If you feel unwell, please report it immediately, and we will provide necessary assistance and guide you back to your cabin to rest.

Q4: What should I do if I experience harassment or inappropriate behavior on board?

A4: If you encounter unauthorized harassment, physical contact, secret photography, or other stalking behaviors, please report it immediately to the on-site staff or call the emergency contact number. Security and dedicated coordination personnel are available on board to handle such situations and protect your safety and rights.

##Q5: Do I need to bring a swimsuit and gym clothes? Do I need to bring my own?

A5: It is recommended to bring your own swimsuit, gym clothes, and athletic shoes. The cruise ship has a gym, pool, and outdoor facilities, which require appropriate attire for use.

Q6: Can I bring alcoholic beverages on board?

##A6: Bringing alcoholic beverages on board is prohibited. If you purchase alcohol in Okinawa, the ship's crew will collect and store it for you to retrieve before disembarking.

Q7: Will there be a safety briefing or drill on board?

A7: Yes, an emergency evacuation drill or safety briefing will be arranged on the day of boarding. Please follow the instructions to ensure a quick response in an emergency.

##Fee Description

In addition to the cabin fee, a port fee of NT$1,300 per person and travel liability insurance of NT$150 per person must be paid at the time of booking.

Fees not included: (The following fees are all paid directly on the cruise ship)

##o Shore excursion fees and other personal expenses as defined on the cruise ship.

o Japanese government's "International Tourist Tax," approximately NT$630 per person.

o Cruise service fee (per person):

Inside cabin, ocean view cabin: NT$1,200.

Balcony cabin: NT$1,600. Palace Suite and above: NT$2,000. o Fuel surcharge (per person): NT$1,200. (Due to rising international oil prices, subject to the cruise company’s final announcement.) o In addition to meals provided by complimentary restaurants, use of free facilities, and various entertainment performances on the cruise ship, other paid restaurants, alcoholic beverages, and other private consumption are all paid on the cruise ship.

For early bird tickets purchased before June 15, no handling fee will be charged for cancellations notified within 7 days of completing the order. If cancellation is notified more than 61 days before departure (i.e., before July 10), a 20% handling fee will be deducted from the ticket price. If cancellation is notified between 31 and 60 days before departure (i.e., between July 11 and August 9), a 60% handling fee will be deducted from the ticket price. If cancellation is made within 30 days before departure (i.e., from August 10 onwards), the full fee will be charged, and no refund will be given. #If the sailing date encounters force majeure factors (such as natural disasters, war), the cruise line reserves the right to adjust the itinerary, the order of the itinerary, or its content. If it is ultimately determined that the ship cannot sail, all related fees will be fully refunded. #If you need to change passengers after booking, you must notify the organizer at least 10 days before the event, and an administrative fee of NT$1,000 will be charged. Cruise tickets do not include personal travel insurance and are only legally responsible for accidents caused by the cruise company’s negligence. We strongly recommend that passengers purchase additional travel accident insurance and overseas emergency medical insurance (recommended coverage of at least NT$2 million, including overseas medical expenses). Pre-trip Information Event Participation Rules

• This event is limited to individuals aged 18 and above. Those under 18 are not permitted to participate. Please bring valid identification for verification.
• The event is for adult entertainment. Please assess your willingness to participate and your personal condition.
• Please comply with the organizer's on-site regulations during the event. Violators may be asked to leave the premises.
• Boarding Time: Please proceed to the Keelung Port Passenger Terminal for check-in at the time notified by the cruise company.

* Document Preparation: Please bring your valid original passport. Your passport must be valid for at least 6 months beyond the disembarkation date. Upon boarding, your passport will be collected by the ship's crew, and an A4 photocopy of your passport will be provided as your customs clearance document for the entire journey. Please keep it safe.

• Luggage Recommendation: It is recommended that each passenger bring no more than one suitcase and one carry-on bag, with a total weight not exceeding 30 kg.
• Voltage and Sockets: The ship has 220V voltage and USB sockets. It is recommended to bring a universal adapter for convenience.
• Toiletries: Disposable toiletries such as toothbrushes, toothpaste, slippers, and razors are not provided on board. It is recommended to bring your own.
• Dress Code Recommendation: Light and comfortable clothing is sufficient. If you plan to use the fitness center, you must wear athletic clothing and shoes.
• Personal Medications: Please bring your personal regular medications and seasickness medication. A medical room is available on board, which is a paid service.
• Onboard Newsletter: Uploaded on the day of the event, covering event details, program schedule, meal content, and注意事项.

Event Information

• Dining Arrangements: Free restaurants (Baiweixuan and Xingmeng Restaurant on the 6th floor, Lido Buffet Restaurant on the 12th floor) are open for free access and do not require reservations. Only one restaurant can be chosen per meal period. If you dine repeatedly during the same meal period, a symbolic fee will be charged. Reservations are recommended for paid restaurants.
• Activity Participation: The ship offers a variety of entertainment activities and performances daily, some of which require advance registration. You can scan the QR code in front of the elevators on board to view the "Daily Newsletter" for the latest information and arrangements.
• Payment Methods: All consumption on board is priced in New Taiwan Dollars and paid via room card. Passengers can settle their bills with cash or credit card at the reception desk on the 7th floor, supporting Visa and MasterCard (UnionPay and American Express are not supported for now; we apologize for any inconvenience).
• By purchasing a ticket, you agree that the organizer has the right to use your likeness for event-related publicity and record-keeping purposes.

Prohibited Items

• E-cigarettes and heated tobacco products: In compliance with Taiwanese laws and customs regulations, all forms of e-cigarettes, heated tobacco products, and their accessories (such as e-liquids, cartridges, etc.) are completely prohibited.
• Contraband (such as drugs, weapons, any offensive items, flammable and explosive items). Strictly prohibited from bringing any alcoholic beverages or drinks.
• Heating appliances (such as induction cookers, electric blankets, electric irons, hair dryers, etc.).
• Fresh food ingredients, dairy products, meat, uncooked or unpackaged outside food, undeclared animals and plants.

* Large audio equipment, skateboards, bicycles, and other items that may affect others or cause danger.

• Drones, kites, walkie-talkies, other devices that interfere with radio waves, toy boats, and other flying/swimming toys.

Event Information

• Dining Arrangements: Free restaurants (Baiweixuan and Xingmeng Restaurant on the 6th floor, Lido Buffet Restaurant on the 12th floor) are open for free access and do not require reservations. Only one restaurant can be chosen per meal period. If you dine repeatedly during the same meal period, a symbolic fee will be charged. Reservations are recommended for paid restaurants.
• Activity Participation: The ship offers a variety of entertainment activities and performances daily, some of which require advance registration. You can scan the QR code in front of the elevators on board to view the "Daily Newsletter" for the latest information and arrangements.
• Payment Methods: All consumption on board is priced in New Taiwan Dollars and paid via room card. Passengers can settle their bills with cash or credit card at the reception desk on the 7th floor, supporting Visa and MasterCard (UnionPay and American Express are not supported for now; we apologize for any inconvenience).
• By purchasing a ticket, you agree that the organizer has the right to use your likeness for event-related publicity and record-keeping purposes.

Other Regulations Pregnant Passenger Information: If a passenger is pregnant, please inform us proactively at the time of booking and state the number of weeks. Pregnant passengers who are 24 weeks or more pregnant are prohibited from boarding (calculated from the day of disembarkation). All pregnant passengers must provide a doctor’s certificate before boarding, proving that they are less than 24 weeks pregnant and fit for travel. If not provided or if regulations are not met, the booking will be canceled and no refund will be given.

Health-Related Regulations: If a passenger requires special assistance during the voyage due to physical or mental conditions, mobility issues, or other medical conditions, please notify us in writing as soon as possible at the time of booking or when the situation arises. If, after evaluation, we are unable to provide the necessary medical care, or if it may affect the safety or rights of the passenger or others, we reserve the right to refuse or cancel the passenger’s boarding. If boarding is refused, whether a full or partial refund of the ticket fee is given will be determined based on the circumstances. Beyond this, we will not provide refunds, compensation, or assume any responsibility.

#Smoking Regulations: Each passenger is limited to carrying one lighter or one box of matches, which may not be placed in checked luggage. The number of cigarettes is subject to local customs regulations (e.g., one carton in Taiwan). Smoking areas are available on board, and all other areas are non-smoking. Please note that e-cigarettes and heated tobacco products are strictly prohibited throughout the ship. Please comply with this rule.

Pet Regulations: General pets are not allowed on board, regardless of size or whether they are in a pet carrier. However, service animals such as guide dogs and hearing dogs may apply at least 30 days in advance for review by the ship’s crew if they can provide legal documentation (guide dog certification, vaccination records, registration certificate, owner’s affidavit).

Medical Service Description: Paid medical services are available on board. This is not included in the ticket price, and there is no public insurance system to assist. Passengers are advised to purchase travel insurance that includes “overseas medical coverage” in advance for unforeseen circumstances.

[Star Cruises] Explorer Dream Charter Special Agreement (Cabin Only Booking) ##Passenger: Order Booker (hereinafter referred to as Party A) Handling Travel Agency: Shang Shun Travel Agency (hereinafter referred to as Party B) ##Registration Number: Jiao Guan Jia 081300 Responsible Person: Order Booker (hereinafter referred to as Party A) #Address: 11F, No. 63, Section 3, Nanjing East Road, Zhongshan District, Taipei City

Phone: 02-25171157

Party A hereby entrusts Party B to handle the booking of cruise cabins, and both parties agree to the following terms:

• Article 1 (Itinerary Information and Fees)

1. Cruise Ship Name: Star Cruises Explorer Dream
2. Voyage, Date, Cabin Type, and Total Fee: As detailed in the order booking details. #3. Fees do not include purely personal consumption, fees required for immigration procedures, visa fees, daily cabin service fees, and items marked as requiring additional payment on board.

#- Article 2 (Passenger Cooperation Obligation and Name Change Regulations)

1. Party A must provide Party B with correct names (matching the English name on the passport) and passport validity information at the time of booking (or within the deadline specified by the system for supplementary documents).
2. Name Change Restrictions: If Party A wishes to change names or cabin assignments 10 working days or more before departure, a name change fee of NT$1,000 per person per change will be charged. The entire list of names in a cabin cannot be changed; if all occupants are changed, it will be considered a cancellation, and cancellation fees will be charged according to the cancellation rules. No changes will be accepted within 10 working days before departure.

• Article 3 (Party A’s Right to Terminate This Agreement Before the Voyage and Its Liabilities) #If Party A terminates this agreement before the cruise voyage begins, Party A shall notify Party B and shall pay Party B liquidated damages calculated according to the following criteria, based on the length of time between the notification and the start of the voyage:

1. If cancellation is notified more than 61 days before departure (i.e., before July 10), a 20% handling fee will be deducted from the ticket price.
2. If cancellation is notified between 31 and 60 days before departure (i.e., between July 11 and August 9), a 60% handling fee will be deducted from the ticket price.
3. If cancellation is made within 30 days before departure (i.e., from August 10 onwards), the full fee will be charged, and no refund will be given.

• Article 4 (Related Boarding Restrictions - Charter Special Regulations)

1. Age Limit: This is a charter voyage, and only passengers aged 18 (inclusive) to 89 (inclusive) are accepted for registration. Those outside this age range are not permitted to board.
2. Pregnancy Limit: Pregnant women must not be more than 24 weeks pregnant (calculated from the day of disembarkation) and must present a doctor's certificate of fitness for travel (English version) before the cruise departure. Pregnant women over 24 weeks are not permitted to board.
3. Medical Declaration: If Party A has special diseases, diabetes, chronic illnesses, or requires regular medication/injections, Party A should proactively inform us before registration and upload a doctor's certificate of fitness for travel (English version) within 14 days to the system for review and record.

#- Article 5 (Responsibility for Property and Public Property) Party A shall comply with the following regulations regarding property safekeeping and public property on board: Party A shall not intentionally damage, destroy, or improperly use any public facilities, furniture, equipment, decorations, and other property on board (hereinafter collectively referred to as “public property on board”). If Party A causes damage to public property on board due to intent or negligence, Party A shall compensate the full market value as assessed by Star Cruises and must complete payment before disembarking. Otherwise, Party B may pursue recovery of related expenses from Party A on its behalf. If Party A extends the use of the venue or opens the venue during non-business hours due to event needs, the resulting venue fees and personnel fees shall be borne by Party A and paid before disembarking.

#- Article 6 (Responsibility for Illegal Acts, Contraband, and Customs Quarantine) Party A shall comply with the relevant laws and regulations of the Republic of China (Taiwan) and all countries and ports through which the voyage passes, including but not limited to import and export controls, customs declarations, and quarantine regulations. Party A shall not carry any contraband, controlled drugs (without a legal doctor’s prescription), prohibited weapons, explosives, or other items prohibited by the laws of various countries on board. Party A is solely responsible for the customs declaration and clearance of all goods. Party A shall not violate the relevant quarantine and import/export control regulations of the Republic of China (Taiwan) and the countries along the route. If Party A is detained, arrested, imprisoned, or fined by customs, port authorities, or any government agency due to carrying contraband, illegal items, or due to personal illegal acts (including but not limited to disturbing others, theft, disturbing public order, etc.), all legal liabilities and derivative expenses (including but not limited to fines, legal fees, repatriation fees, overtime pay for relevant personnel, etc.) shall be borne by Party A. Party B and the cruise company shall not be responsible, and Party A shall not claim any compensation or refund from Party B. #If Party A is forcibly disembarked by the cruise company due to illegal acts, it shall be deemed a termination of the contract attributable to Party A, and the paid cabin fees will not be refunded. All resulting expenses (including transportation costs for forced return to the departure point, etc.) shall be borne by Party A.

• Article 7 (Image Capture and Commercial Use Restrictions) Party A’s photography activities in any area of the ship (including cabins and public spaces) before, during, or after the voyage shall comply with the following regulations: Any form of image capture, recording, or production for pornographic purposes is strictly prohibited. Violators will be held legally accountable by the cruise company, which reserves all rights to legal action, and Party B may also terminate this agreement without refund. Party A’s photography activities must not infringe upon the portrait rights and privacy rights of other passengers or crew members. If any infringement occurs, Party A shall be solely responsible, and Party B shall not bear any joint liability.

#- Article 8 (Passenger’s Own Safety and Behavior Responsibility) Party A shall comply with the following regulations and precautions: Special Diseases: If Party A has special diseases, diabetes, chronic illnesses, or requires regular medication, Party A must present an English doctor’s certificate of fitness for travel issued within 14 days for review and approval by the ship’s doctor before booking. It must be provided again 14 days before departure. If the doctor recommends carrying special or controlled drugs, Party A should prepare an English doctor’s prescription for verification. Personal Safety and Property: Party A should always be mindful of personal safety and property safekeeping. Any personal or property damage to Party A not attributable to Party B or the cruise company shall be borne by Party A. Mid-voyage Disembarkation: If Party A disembarks mid-voyage due to personal reasons and does not complete the entire voyage with the ship, Party A may not request any refund from Party B or the cruise company. #Epidemic Prevention Regulations: Party A shall comply with the relevant epidemic prevention measures of the cruise company, the territorial sea country, the landing country, and our country. If diagnosed with an overseas infection, medical treatment on board or in the landing country shall be the principle; expenses for food, accommodation, and treatment arising from isolation shall be handled according to the regulations of the cruise company or the landing country and borne by Party A. Cruise Company’s Right to Change: In case of force majeure or considerations for passenger safety, government orders, etc., the cruise company may make necessary changes to the boarding, arrival and departure times, and ports of call during the voyage without prior notice.

• Article 9 (Responsibility for Passenger’s Own Issues) If Party A is refused entry or boarding due to non-compliance with the relevant regulations of this agreement, insufficient passport or visa validity, or other personal issues, Party A shall still pay the full cabin fee, which will not be refunded. If additional transportation or accommodation expenses arise from this, Party A shall be solely responsible.
• Article 10 (Agreed Governing Law and Agreed Jurisdiction) Any disputes between Party A and Party B regarding this agreement shall be governed by the laws of the Republic of China. In the event of litigation arising from this agreement, both Party A and Party B agree that the Taipei District Court of Taiwan shall be the court of first instance with jurisdiction. #※Note: This agreement is effective after Party A checks the box for agreement on the online system and completes the order payment.