Sapporo Lake Toya & Lake Shikotsu Day Tour (including fireworks)

Additional information

Other Reminders

1. Children aged 0-2 who do not occupy a seat are free, but participation is not recommended. If you must participate, please inform us by email in advance. If not informed in advance and there are insufficient seats, the driver has the right to refuse service. Thank you. Children under 2 years old who need a seat must purchase a ticket, which is the same price as an adult ticket and requires a remark. Children over 2 years old are also the same price as adults. In addition, seniors aged 65 (inclusive) and above must ensure they are in good health suitable for travel and be accompanied throughout the trip by a family member or friend aged 22 or older.
2. Passengers suffering from the following conditions or who are otherwise unsuitable for excessive stimulation are prohibited from participating in this activity: high blood pressure, heart disease, acrophobia, asthma, epilepsy, and pregnant women. If you conceal your condition and register, you will be solely responsible for the consequences.
3. This itinerary is a fixed carpool itinerary. Customers participating in this itinerary must strictly adhere to the designated停留时间 (stopover times) at each attraction and follow the arrangements of the driver-guide. If the time is not adhered to, the guide will wait for a maximum of 5 minutes. After 5 minutes, you will need to proceed to the next attraction on your own.
4. Please note that no refunds will be given for non-participation or interruption of the itinerary due to personal reasons, lateness, etc. If you leave the group during the itinerary, no fees will be refunded. Furthermore, if this results in personal or property safety issues, you will be solely responsible for the consequences.
5. If you are carrying large luggage, please inform us when making your reservation. During the trip, please carry your passport and valuables with you and keep them safe. You will be responsible for any loss, theft, or damage. Sealed light snacks or unopened beverages may be brought on board, but eating is prohibited inside the bus. Please note that if any stains are caused inside the vehicle, you will be required to compensate according to local cleaning standards. Thank you for your understanding.
6. Due to traffic conditions, weather, holidays, and crowd impact on the day, the arrival time of each itinerary may change, and the order of itineraries may also be swapped. As per Japanese regulations, vehicle usage cannot exceed 10 hours. In case of traffic jams due to public holidays or force majeure, the itinerary may be delayed, canceled, or the time spent at attractions may be shortened or the number of attractions reduced. We ask for your understanding and that this cannot be used as a reason to request a refund or leave a negative review.
7. Vehicle usage: Vehicles are dispatched based on the number of people. If there are fewer than 12 people, we will use a vehicle with fewer than 14 seats, with only a driver and no tour guide. If there are more than 12 people, we will arrange one driver and one tour guide. Please be aware that this product is a shared ride service, and other guests may be riding along.
8. The tour guide will recommend lunch and local Japanese specialties, including local characteristic catering, ice cream, horse oil, and other products, with no forced consumption.
9. Traffic congestion is expected on holidays, weekends, or Japanese public holidays. This may lead to delays of 2 to 5 hours, so it is recommended that you flexibly adjust your evening itinerary.
10. The one-day tour itinerary does not include personal travel insurance or personal accident insurance. If needed, please purchase it yourself. Outdoor activities and high-risk sports all carry specific risks and dangers; please assess your health and ability. Our company assumes no responsibility for any personal damage or injury caused by accidents or unforeseen factors. We appreciate your understanding.
11. Due to the long travel time for the Hokkaido day trip, the actual itinerary time on the day is greatly affected by traffic and weather factors, and the itinerary time is estimated. The guide may adjust the order of the itinerary or reduce attractions, please understand.
12. We will send you an email between 16:00 and 21:00 the day before your trip. The email will include: meeting time, license plate number, and social contact information for your guide or driver. Please be sure to check your email, it may be in your spam folder! Please do not be late on the day of departure, as no refunds or changes will be made on that day! (Note: Our company will not proactively add you via social media! So be sure to check your email!!!) Please keep your mobile phone accessible during your trip so that relevant reception staff can contact you! If you have not received the email by 21:00, please email us at 098@szshenyou.com or call 09096998601.
13. Due to the varying scenery in different seasons, the images above are reference renderings of the best viewing season for this attraction. The actual scenery is subject to the day of visit, and the images are for reference only.
14. We will send you guide and meeting information via email between 15:00-19:00 on the day before your trip. Please check your inbox! Sometimes emails may be mistakenly identified as spam, so please check your spam folder as well. Thank you.
15. Friends who use LINE, due to LINE's regional restrictions, the tour guide cannot directly add you as a friend via LINE number the day before the trip. Therefore, after receiving the email, please actively click on the tour guide's QR code to add the tour guide's LINE, so that the tour guide can communicate with you in a timely manner. Thank you.
16. Friendly reminder: Whether the Lake Toya cruise and fireworks display will be held depends on the on-site weather conditions of the day, with no prior notice. If canceled due to bad weather, you can only return early, and partial refunds are not possible. We hope for your understanding and comprehension.

Vehicle & luggage info

• The driver has the right to refuse a reservation if the group size or luggage exceeds the capacity of the reserved vehicle. In this case, no refunds will be issued

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Cancellation policy

• You'll get a full refund if you cancel at least 24 hour(s) before the activity date (destination local time)
• In case of unforeseen events or extreme weather, the operator reserves the right to cancel the activity. If this happens, you have the option to reschedule or request a full refund
• If you've participated in at least one activity, visited at least one attraction or used one of the tickets, refunds can't be issued
• Refunds or amendments can't be issued if: Participants arrive late or don't arrive at all

Booking changes policy

• Change are allowed until 24 hour(s) before activity starts
• The booking can’t be changed if it was booked with Klook Pass, under pre-sales or comes with a freebie.
• The booking cannot be changed if the voucher has not yet been issued.
• Bookings made using SG Culture Pass or Taiwan Culture Points cannot be changed.

Voucher type

• Present your mobile voucher

Meet-up information

• Arrive at the meet-up location 10 minutes before the scheduled activity time
• Latecomers or no-shows can't be refunded
• Sapporo Station North Exit
• Time: 13:10
• Address: North 7 West 3, Chuo-ku, Sapporo-shi
• Please refer to the Map for assistance
• Exit 31 of Datong Metro Station
• Time: 13:20
• Please refer to the Map for assistance

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Eligibility

• Free for children aged 0-2 as long as they will not occupy separate seats
• Children aged 2+ will be charged the same rate as adults