GH Universal Hotel Bandung

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

One of my favor Hotel I stayed in Indonesia.

Absolutely beautiful building. The staff was great and the rooms were nice.

Had wonderful Experience at GH Universal. The staff were really supportive and helpful. Specially the reception staff Usef who did great job arranging B.day event for us and Syaiful who did wonderful job in helping with food arrangements. It was a memorable moment staying there and would highly recommend it for everyone.

This 5 star hotel is based on its decorations. Building is old, room is small and the shower warm water runs out pretty quickly. I rate the room 3-stars.

Unique designed hotel, however was poorly maintained. The pool was dirty with dead flies with stained at the corner and bottom of the pool. Room floor and toilet were dusty and sofa were stained with discoloration. However we got to upgrade to deluxe queen sized beds room for free on our last days as they were doing maintained on the level we were staying, the conditions for the deluxe room were so much better. Guess you get what you paid for. Lastly, majority of the staffs were not versed with English, except the ones at the receptions. Locations were inconvenience from Bandung city too. Expected more from the hotel with the prices and good reviews online.

BAD: I totally regret booking this stay here for 5 days. My friend was having her wedding at the Hotel and thought it would be convenient to stay there. Boy... do I regret this. First off, when arrived, the AC took nearly 12 hours to get cool. We initially thought the AC unit was broken, so the hotel staff was kind and accommodating to switch our rooms. Ok, fine. that was nice. The next room basically has the same issue. We did not want to bother changing rooms, so the first night, we slept in a hot and humid room while waiting for the AC to work. Quite uncomfortable esp traveling for more than 30 hours to get there. The condition was the hotel on the outside appears beautiful and well made. Great for pictures. The rooms however is a different story. Wall paper was peeling, the shower and bathroom is gross. There is a smell of mold and mildew, and it is apparent that the showers are not cleaned with cleaning solution. There's black mildew everywhere and the shower water ran cold after about 10 minutes. People smoked where ever they pleased and you can smell it even in the non smoking areas, and you can hear kids running and pounding on the walls in the mornings. Walls made very thin, you hear everything. Hotel location was poor. Nothing to do and no sidewalks to walk on, but typical of indo. GOOD: Staff was very friendly and attentive, breakfast was decent and had a lot of variety. If you came down for breakfast around 9, the food would be cold.

Pleasant assigned room. Facilities were excellent

Friendly staffs, clean room, great swimming pool, relatively affordable price. Romantic dinner restaurant / cafe

Comfortable, good ambience & service. My family love this hotel also my pet, he's happy

The room is generally clean. Great service and good command of English from the staff. Only issue we met was the room's air conditioning that was not strong or cool enough. The weather outside is much cooler. Breakfast was not too bad except for the condiments that were not fresh.