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2 adults, 1 room

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Hoshino Resorts KAI Matsumoto

Best Japan hotel in 2026
1-31-1 Asama Onsen, Matsumoto, Nagano 390-0303See map

HK$ --per night

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Top reasons for booking
With a stay at Hoshino Resorts KAI Matsumoto in Matsumoto (Asama Onsen), you'll be steps from Asama Hot Spring and a 4-minute drive from Matsumoto Castle. This spa ryokan is 2.3 mi (3.7 km) from Alps Park Matsumoto and 2.8 mi (4.4 km) from Matsumoto Performing Arts Center.
Popular facilities
Hot spring
Coffee shop
Restaurant
WiFi
Spa
4.7/5Fantastic 44 reviews
Reviews summary
Exceptional service and attentive staff. High-quality onsen experience. Authentic Japanese meals. Luxurious spacious rooms. Relaxing atmosphere. Convenient location. Live evening music performances.
Exploring the area
Matsumoto Station, 4.1km, About 8 mins from hotel by car
Matsumoto Airport, 12.2km, About 14 mins from hotel by car
Asama Onsen, 100m, About 2 mins from hotel by foot
16
Japanese-style Room FA4
Multiple beds

45 m²

Non-smoking

16
Japanese-style Room with Outdoor Bath RA4
Multiple beds

60 m²

Non-smoking

8
Japanese-style Room with Outdoor Bath and Garden Terrace RB4
Bed type arranged at check-in

60.0 m²

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Reviews

Read all reviews
4.7/5.0

Fantastic

44 reviews
Location
0.0
Services offered
4.9
Cleanliness
4.7
Atmosphere & facilities
4.7
Reviews summary
From real reviews, powered by AI
Overall impression
Exceptional service and attentive staff. High-quality onsen experience. Authentic Japanese meals. Luxurious spacious rooms. Relaxing atmosphere. Convenient location. Live evening music performances.
Location
Convenient access to local castle and art museum via bus. Lawson store nearby. Quiet area with walks and temples.
Services offered
Friendly, attentive, and professional staff with dedicated hostesses. Multilingual assistance. In-room onsen available. High-end Kaiseki dinners and traditional breakfasts. Thoughtful check-in experience.
Cleanliness
Rooms and public areas consistently clean. Impeccably maintained onsen facilities. Spotlessly clean rooms throughout the property.
Atmosphere & facilities
Relaxing atmosphere. Spacious rooms with luxurious touches. Evening music presentations by local musicians. Beautiful and well-maintained onsen. Private open-air onsen available. Excellent wifi and fridge.
All
4.5+
3.0+
Nina
Reviewed: 2 Jun 2025

5.0/5.0

Fantastic

Stayed with friends · For leisure

Loved the live music in the evening. The performance was amazing.
Ethan
Reviewed: 6 Mar 2025

5.0/5.0

Fantastic
The property is beautiful, but it’s nothing compared to the staff’s attention, warmth, and professionalism.
Heather E
Reviewed: 24 Feb 2025

5.0/5.0

Fantastic

Solo stay · For leisure

Incredible space close to everything you need. Quiet, peaceful, it has a wonderful onsen and staff. I would absolutely go back!
Ken
Reviewed: 9 Jan 2025

5.0/5.0

Fantastic

Stayed with partner · For leisure

The staff make for a wonderful experience. From the moment we arrived to the moment we left staff were attentive. We enjoyed an in room with indoor onsen for two nights. The restaurant meal offerings are authentic Japanese and wonderfully presented. One of the highlights of our two week trip to Japan. We took the bus to the local castle and art museum. The facility is off the beaten path but there is a Lawson store close by. Taxi needed to go to and from the local train station. Be sure to book taxi early as the local taxi company is quite busy in the morning. Wifi and fridge worked well. Be prepared to sleep on a futon-we were satisfied with that. This place is clean as any I've seen. Evening music presentation by local accomplished musicians a real treat. Come here to relax!
Connor
Reviewed: 2 Dec 2024

5.0/5.0

Fantastic

Stayed with partner

It was an amazing stay! We had an in suite onsen, both dinner and breakfast were provided, and there was a very high level of service!
William
Reviewed: 11 Jul 2024

5.0/5.0

Fantastic

Stayed with family · For friends and family

As soon as we stepped out of our taxi we were met by Rina who graciously helped us check in and thoroughly explained everything you would need to know about the property. In my opinion this was one of the best check in experiences due to Rina’s patience and thoughtfulness. As for the rest of the stay words are not enough to describe the experience and ambiance you will encounter from the fantastic food and presentation to the top notch Onsen facilities. I’ve been to a dozen Onsen in Japan and this stands out as top three maybe behind Beppu KAI and Arima. I highly recommend Matsumoto KAI if ever In Nagano.
Paul
Reviewed: 30 May 2024

5.0/5.0

Fantastic

Stayed with partner · For business and leisure

Hoshino's KAI group of onsen-focused resorts are a great updated way to enjoy Japan's rich onsen culture. The service and food quality at this Matsumoto facility were truly outstanding. We now want to visit other KAI resorts in other onsen towns. Thank you.
Marco
Reviewed: 2 May 2024

2.0/5.0

Below average

Stayed with family · For leisure

Very poor value for money. We paid $2,800 for two rooms/two nights, and the overall quality, service, and property did not meet our expectations for the price paid and benchmarks in similar prices in Japan. We had a problem after the first night's dinner (two of our family members were sick) and asked to cancel the rest of the breakfast and dinners included in the property. After telling the manager about our incident, they did not recognize any refund or gesture. We are definitively not coming back.
penchas
Reviewed: 30 Apr 2024

5.0/5.0

Fantastic

Stayed with friends · For leisure

This is a true Japanese onsen property that also caters to English speakers. While it only has Japanese rooms and food - for a person that wants a truly high end onsen experience in a smaller city - this is perfect.
WING MAN
Reviewed: 26 Oct 2023

5.0/5.0

Fantastic

Stayed with partner · For leisure

The staff is very professional. We had a hostess (Takahashi-san) assigned to us. She was very attentive and took care of everything for us. The room was very spacious. We had a private open air onsen bath tub. The meals were great. We highly recommend it.

Overview

Hoshino Resorts KAI Matsumoto

Rooms:26
Star rating:

With a stay at Hoshino Resorts KAI Matsumoto in Matsumoto (Asama Onsen), you'll be steps from Asama Hot Spring and a 4-minute drive from Matsumoto Castle. This spa ryokan is 2.3 mi (3.7 km) from Alps Park Matsumoto and 2.8 mi (4.4 km) from Matsumoto Performing Arts Center.

Description

With a stay at Hoshino Resorts KAI Matsumoto in Matsumoto (Asama Onsen), you'll be steps from Asama Hot Spring and a 4-minute drive from Matsumoto Castle. This spa ryokan is 2.3 mi (3.7 km) from Alps Park Matsumoto and 2.8 mi (4.4 km) from Matsumoto Performing Arts Center.

See all

Exploring the area

Transport

Matsumoto Station

Train stations
4.1km

Matsumoto Airport

Airports
12.2km

Attractions

Asama Onsen

100m

Asama Hot Spring

200m

Matsumoto Castle Park

3.2km
See map

Facilities & services

Popular facilities
Hot spring
Coffee shop
Restaurant
WiFi
Spa
General
Parking
See all facilities

Property policies

Check-in/out Time

Earliest check-in time:After 15:00 - Before 00:00

Latest check-out time:Before 12:00

Check-in policy

The guest responsible for check-in must be aged 18 or above

Special check-in instructions

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Half Board is not included in the Half Board rate for children aged 0-2.

Check-in descriptions

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests traveling with a service animal must contact the property in advance.

Additional fees may apply to children for items such as extra bedding and meals.

Note: Check-in policies vary by property. Please check carefully before booking

Child Policy

Children at all ages are welcome to stay at this property

Age
Fees
0-3 years old
Not included
Free

Children aged above 11 will be charged as adults at this property

Up to 1 children aged 11 or below can share a bed with an adult for each room. If you're bringing additional children, please refer to the following. Detailed policy can be different depending on the hotel.

Extra bed policy

Extra beds are not allowed at this hotel

Additional fees may be charged when you accompany children or bring additional guests. Please contact the hotel directly for details.

Pet policy

No pets allowed

Mandatory fees

You must pay the following fees at the property: The property may charge a bathing tax on site. Some properties with hot spring facilities may charge a bathing tax ranging from JPY150 to JPY500 per person per night, depending on local regulations. Please note that other tax exemptions may apply. All charges provided by the property are listed here.

Food & drinks

Enjoy a meal at the restaurant or snacks in the ryokan's coffee shop/cafe. A complimentary local cuisine breakfast is served daily from 7:00 AM to 9:00 AM.

See all policies
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