Best Western Hotel Artdeco

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I booked a room with 4 beds. They're was an issue with AC and we were offered 2 rooms instead, which was good for us as we had teenagers with us. 1 room was fine, but the other room's walls were so dirty, greasy fingers all over, impossible not to notice. Small ants running across the floor. Pillows were only 2 inches thick, basically a towel to sleep on. Only 1 pillow per person. But the mattress was good, clean sheets, well-working AC and a blanket made it ok. Bathroom was spotless, huge plus. The hotel is bit run down, need some fresh paint and carpet change. Absence of a water dispenser in the reception area is dissapointing given the hight temperatures during summer

I guess you get what you pay for but I was surprised this was a 4 star hotel. AC barely cooled I had to buy a fan cause it was so warm. Same with the fridge, put something in overnight and it was room temperature. Only one available outlet to plug and charge phone, laptop etc. OK for 1-2 nights but wouldn’t recommend anything longer.

Staff were all amazing. Room was clean aside from a fair amount of dust under the bed. The mattress on the small bed our son slept on would not lie flat and was tilted, though he managed okay. The shower was tricky to work with. The location was good in that we were able to walk from the train station, could walk to a grocery store and to some restaurants and the metro station.

Great place, quiet, close and affordable

I was very disappointed with my stay at this Best Western in Rome. Based on the 4-star rating, I expected a comfortable, well-maintained hotel, but the reality was very different. The room was extremely old and outdated, and it felt like it hadn't been renovated in years. The bathroom was especially concerning, with visible mold and mildew around the bathtub and toilet. There was also peeling paint on the ceiling above the bathroom, apparently caused by a leak, which made the room feel neglected and poorly maintained. Unfortunately, the service didn't make up for the condition of the property. The staff was not particularly friendly or welcoming, and there was little effort to address concerns or make our stay more enjoyable. I brought my dad on this trip to Rome, and we were both looking forward to our stay. Instead, we left feeling extremely disappointed. This hotel did not meet the standards I would expect from a property advertised as a 4-star hotel, and I would not recommend it based on our experience.

Ill-maintained and the location is grimy although relatively convenient.

Room was not the cleanest but upon speaking to front desk we were moved to a better room Property bit dated but nothing too bad

Staff were nice but the place is terrible. The elevator is extremely small. It only fits 2 adults and 2 large luggages at a time. The rooms on the 2nd n 3rd floors are very clean and modern with brand new doors, floors and great lighting in the hallway (I didn't get to see the inside of the rooms but I'm pretty sure they're nice and new as well). The 4th and 5th floor have old wooden doors, dark gray stained old carpet, and old amber lighting. Our room was on the 5th floor, and it smelled like urine. If you open the window, it smells like sewage. The AC fan was loud, there are marks on the wall, beds are old and small, window handle is broken, but the bathroom is decent. However, the shower rod fell off the hook by itself and almost hit my mom. Also, to get to the 5th floor, you'll have to take the small elevator from 0 to 4th, and then take an even smaller from the 4th to the 5th floor. This is definitely not a 4 star rating hotel. I would recommend requesting for a room on the 2nd or 3rd floor if you choose to book this hotel. The 5th floor is like a motel 6 in the LA area where they used to house the homeless.

How this is a 4 star hotel is bemusing. One of the worst hotels I have ever stayed in. Advertise with a restaurant and a bar on its own website and on Hotels.com website amazing as both have been closed for 5 years. The corridors were filthy. Carpets were disgusting. All surfaces in the room were full of dust. Leaking toilet so water all over the floor. Double room was 2 single beds pushed together. No facilities in the room. Staff not interested. If we had known there was no restaurant or bar we would not have booked. Please avoid booking this hotel as you will be extremely disappointed.

Booked last minute as I ended up stuck in Rome. The front desk were exceptionally helpful and kind. However, the property was extremely dated, with stains on the carpets throughout, cracks in walls, cracks in floor tiling, damage to the bath, stains on the ceiling, etc. The air conditioning worked well and the room was generally clean, and the bed comfortable. There was a lot of dust behind the bedside cabinets and under the bed, so whilst the room was mostly clean, the details were missed. No amenities to speak of in the room. I would stay here again if I absolutely had to, but I’d try and avoid it.