Trevi Collection Hotel - Trevi Hotels Group

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Good location, however the hotel is old and the refrigerator in room did not work nor did they care to replace it. The room was dusty they do basic-basic cleaning. The rooms are extremely tight for a family, definitely not a 4 star property.

The hotel is well located and the staff is nice. The room was dirty and it looks and feels old. It has a tiny elevator so good luck using it with or without your luggage. I will not come back

Corridor outside the 4th floor rooms is dangerous as small step down is invisible when leaving. First time I nearly fell heavily because the step down was not marked.

Excelente todo

The hotel was amazing, customer service was great, super clean and walking distance to a lot of places we loved our stay for sure we will re book

Staff were very friendly and obliging.

Customer service is not good, rooms are very dirty, our room window looked over trash sump area. The only thing going for this hotel is location

Great location and close to everything

I honestly wish I could give this hotel zero stars. From the moment we arrived, things went downhill fast. The elevator situation is a joke — there’s only one tiny lift that barely fits two people with luggage, and even then, you’ll wait ages because staff constantly use it for cleaning. Most of the time, it was simply unusable. The room smelled stale and unclean, and the TV looked like it belonged in a museum — ancient and practically nonfunctional. Housekeeping standards were nonexistent. They give you one key, which is also used to keep the electricity on. So if you’re traveling with someone and one of you wants to go out, the other is left in the dark — literally. It’s a ridiculous system that makes no sense in 2025. The worst part? At 1am, a random person walked into our room. To this day, we have no idea how. My partner was terrified and couldn’t sleep for the rest of the night. There was no apology or explanation from the staff. That alone should be a deal-breaker for anyone considering staying here. The “Do Not Disturb” button doesn’t work — we clearly requested privacy, but they entered our room anyway. No respect for boundaries. Lastly, the staff barely acknowledge guests. No greeting, no courtesy — just an overall sense of disinterest and apathy. Do yourself a favor — avoid this place entirely. I’ve stayed in budget hotels before, but this was beyond unacceptable in every way.

I made a reservation at this hotel after seeing it recommended on TikTok. At first, I was a little skeptical, but I’m so glad I took the chance. While Rome is definitely a city I plan to return to, I can honestly say I would stay at this hotel again without hesitation. My room was amazing, and the location couldn’t have been better just a 10 minute (or less) walk to the Trevi Fountain. The area surrounding the hotel was full of great restaurants and shops. Right outside the hotel, there’s a small restaurant to the left within walking distance that was also incredible. If you’re considering this place, don’t doubt it stay here!