Asahiyama Zoo One-day Winter Tour

Cancellation policy

• You'll get a full refund if you cancel at least 24 hour(s) before the activity starts
• In case of unforeseen events or extreme weather, the operator reserves the right to cancel the tour. If this happens, you have the option to reschedule or request a full refund
• Partial refund will be issued in case of unforeseen events or extreme weather caused the following condition: Some of the activities are cancelled
• Vouchers can be used any time within the validity period. Refunds can't be made once it has been redeemed or has expired.
• Lost, stolen or damaged tickets can't be refunded
• Be aware that the approval of reschedules, amendments or refunds are subject to availability
• Refunds or amendments can't be issued if: Participants arrive late or don't arrive at all
• To reschedule or request a full refund, please contact the supplier/operator: liemeon@yeah.net