Surabaya

Stayed in the Glacier Suite LT 33, the room was spacious and clean, and I had access to the executive lounge. For those who want to book on Klook, you can use the promo code MELHARTANTO for a discount 💕

Within walking distance to good coffee shops (Famili Cafe is highly recommended), local eateries, Indomaret, souvenir shops, and Tunjungan Plaza. The staff are friendly and helpful. The buffet breakfast is delicious, with a wide selection of local dishes.

Great value and an awesome location! There are high-end department stores near the hotel. When I checked in, the staff proactively helped me carry my luggage to my room, and the receptionists were very friendly!

A delight to stay in this heritage hotel for 2 nights in the suite! it was comfortable and location was great as it was right opposite a shopping mall. The spa was great as well with nice ambiance and service.

A staycation here is fun and highly recommended! The hotel is an apartment concept so it's super spacious, the view is great, the rooms are clean and luxurious, there's a mini waterpark, the amenities are complete & I really love the bath wash, it smells so good~

The 4-day, 3-night Tumpak Sewu Waterfall + Ijen Volcano tour was amazing! As a Chinese girl traveling alone with only average English skills, I didn't feel any pressure at all. The whole trip was comfortable and the scenery was stunning. Tumpak Sewu Waterfall was so beautiful it left me speechless! I must especially praise the guide who led the way to the waterfall. He was very gentlemanly and considerate, offering help on dangerous sections, and taking photos with great care. Every photo he took was amazing, making the experience even better. The other guides were also dutiful and completed the service according to the procedure, without any perfunctoriness. The accommodation was also very reliable, clean and tidy, so I felt completely at ease. A small incident: There was a confusion with the amount charged by the driver going to Ijen Volcano. He charged 80k Indonesian Rupiah but said it was a 35k medical examination fee, and also mistakenly calculated 50k as 5k. Later, I carefully checked it and got the money back. But the driver on the last leg of the journey was super heartwarming. Knowing that I was a foreign tourist with poor English, he specially got out of the car near the hotel to help confirm the specific store in the local language, and also took the initiative to help carry my luggage. He was so gentle and kind, I was instantly warmed! Overall, it was a very satisfactory trip. Most of the staff were reliable and the value for money was good. I recommend it to friends traveling alone. Just be sure to double-check the amount when paying to avoid unnecessary misunderstandings.

I'd like to give a huge shoutout to our incredible tour guide “ANJAS” for making our 3-days adventure absolutely unforgettable! 🌟 Your knowledge, enthusiasm, and care towards us were top-notch, and we felt so lucky to have you showing us around with the help of our van driver ofcourse. You went above and beyond to ensure we had the best experience possible, and your passion for sharing your expertise was truly infectious! From the moment we met, we knew we were in good hands. Your warm smile, patience, and kindness put us at ease. Your stories, anecdotes, and insider tips added so much depth and flavor to our experience. Thanks again for an unforgettable 3 days! We're so grateful for the time we spent with you and can't wait to recommend you to friends and family. JVTO is truly lucky to have u as their tour guide. And to JTVO thanks so much for ur prompt response on all my queries before the trip & for assisting us regarding our hotel issues, u truly go beyond our expectations.

It is well arranged as stated in the itinerary. Our driver Agus, the guides and the stay over host are friendly, helpful and polite. The whole trip was fun to meet new friends and the stay at Indah Damai is great too. Good for Solo traveller to join this tour, more going together will be cheaper though.

med(guide) and kim (the driver) are polite, kind and responsible! definitely recommending to join the tour with them! we had a good time to Mt bromo and ljen!