Surabaya

I recently visited the spa with my mum, and I cannot recommend it enough! The staff were incredibly courteous kind, patient, and attentive, especially when it came to ensuring my mum’s comfort. We had booked treatments in advance, but when we arrived, my mum was unable to climb the stairs to the treatment room. Instead of cancelling our appointment, the staff were so patient in dealing with the situation and provided us with alternative options and kindly rearranged a treatment for her on the ground floor, ensuring she could still enjoy the experience. It was such a thoughtful and reassuring gesture that made all the difference to our visit. The treatment itself was wonderful, relaxing, professional, and thoroughly enjoyable. If you’re looking for a spa with exceptional service and a genuinely compassionate team, this is the place to go. Highly recommended!

Facilities: very good Atmosphere: quiet Service: very good Massage therapist: good massage and friendly

very good! therapist have good skills and feel awesome after the massage complete . will come again next time

The 4-day, 3-night Tumpak Sewu Waterfall + Ijen Volcano tour was amazing! As a Chinese girl traveling alone with only average English skills, I didn't feel any pressure at all. The whole trip was comfortable and the scenery was stunning. Tumpak Sewu Waterfall was so beautiful it left me speechless! I must especially praise the guide who led the way to the waterfall. He was very gentlemanly and considerate, offering help on dangerous sections, and taking photos with great care. Every photo he took was amazing, making the experience even better. The other guides were also dutiful and completed the service according to the procedure, without any perfunctoriness. The accommodation was also very reliable, clean and tidy, so I felt completely at ease. A small incident: There was a confusion with the amount charged by the driver going to Ijen Volcano. He charged 80k Indonesian Rupiah but said it was a 35k medical examination fee, and also mistakenly calculated 50k as 5k. Later, I carefully checked it and got the money back. But the driver on the last leg of the journey was super heartwarming. Knowing that I was a foreign tourist with poor English, he specially got out of the car near the hotel to help confirm the specific store in the local language, and also took the initiative to help carry my luggage. He was so gentle and kind, I was instantly warmed! Overall, it was a very satisfactory trip. Most of the staff were reliable and the value for money was good. I recommend it to friends traveling alone. Just be sure to double-check the amount when paying to avoid unnecessary misunderstandings.

I'd like to give a huge shoutout to our incredible tour guide “ANJAS” for making our 3-days adventure absolutely unforgettable! 🌟 Your knowledge, enthusiasm, and care towards us were top-notch, and we felt so lucky to have you showing us around with the help of our van driver ofcourse. You went above and beyond to ensure we had the best experience possible, and your passion for sharing your expertise was truly infectious! From the moment we met, we knew we were in good hands. Your warm smile, patience, and kindness put us at ease. Your stories, anecdotes, and insider tips added so much depth and flavor to our experience. Thanks again for an unforgettable 3 days! We're so grateful for the time we spent with you and can't wait to recommend you to friends and family. JVTO is truly lucky to have u as their tour guide. And to JTVO thanks so much for ur prompt response on all my queries before the trip & for assisting us regarding our hotel issues, u truly go beyond our expectations.

It is well arranged as stated in the itinerary. Our driver Agus, the guides and the stay over host are friendly, helpful and polite. The whole trip was fun to meet new friends and the stay at Indah Damai is great too. Good for Solo traveller to join this tour, more going together will be cheaper though.

Had an amazing 2D1N trip to Bromo and Ijen. The blue flame was unfortunately not available due to local conditions, however seeing and walking into a volcano crater, admiring the blue lake & mountains nearby is already a mesmerizing experience. Tour guide Rizky and his driver had everything arranged so the whole trip went without hazzle 👍🏻

med(guide) and kim (the driver) are polite, kind and responsible! definitely recommending to join the tour with them! we had a good time to Mt bromo and ljen!

We had the most amazing experience with our guides Nando and Viko on the Ijen Crater and Bromo trip! From start to finish, they were so helpful, kind, and supportive, staying with us every step of the way. They also took amazing pictures for us, so we could just enjoy the moment. During Ijen and the waterfall, we had local guides as well as Nando and Viko, which made the adventure even more special and authentic. What we truly loved was how they shared Indonesian culture with us and answered our millions of questions with warmth, patience, and honesty. Thanks to them, the trip was not only breathtaking but also meaningful. We learned so much and felt really cared for throughout. If you’re planning this tour, we can’t recommend Nando and Viko enough , they will make your journey unforgettable!