Highly recommended! I received an email at 9:00 AM saying my luggage had been collected. My flight was at 4:15 PM. At 2:00 PM, feeling a bit rushed, I Whatsapped customer service to ask if it had arrived. Customer service kept saying 2:30 PM. So, I decided to just go to the store and wait for the luggage. Went there and asked - OH - it arrived! So I rushed to check in immediately. It would actually be better if it could be earlier. I think if you use this service, 4:15 PM is really the earliest flight you can take. But it's really comfortable not having to drag your luggage to the airport yourself.