Hyatt House Tokyo Shibuya

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The staff were amazing! I enjoyed the breakfast buffet and the pool. The location is perfect. It’s so close the Shibuya Crossing and all the shops but tucked away from the hustle and bustle. It’s excellent for families. It is a 5 minute walk from Shibuya station. The rooms are clean.

Great hotel for our 3-day stay in Tokyo. As Canadians, it was helpful to have a front desk staff who spoke English and we’re quite helpful to arrange taxis, transport our bags to the next city, and give us tips for were to eat when we arrived late the first night. Room was bright, clean and well setup. In-room laundry was really nice, and the girls liked the pool too. Oh - and the beds and pillows are excellent. You’ll enjoy this place for a family stay.

I absolutely adore the cleanliness of this place and the kindness of its staff. The only thing I regret is the limited room space compared to the price.

Very

Excellent hotel. A true home away from home. Unbeatable location. Highly Recommended. Would stay again.

Great location, clean rooms.

Staff were not knowledgeable about basic surroundings and restaurants. Gave a list of food hall type restaurants nearby which were below average…so not helpful. Rooms are extremely basic and teeny tiny. Zero luxury.

The breakfast wasn’t good. They downgraded my room upon arrival because they didn’t have my room available. I booked a king 3 months out and got downgraded to a twin. However, they tried to accommodate me with breakfast included and a top floor. The room was clean and nice, with an incredible view. I’m also a light sleeper so a top floor is ideal. I do think this hotel is a bit overpriced, but they do have a big apartment style room with laundry, stove, and a big fridge. This place is ideal for a long stay. I only stayed 2 nights so I think I’d stay somewhere else next time. The room and hotel property was very clean. The only other thing was it was a pain to find the hotel and I got lost a bunch of times before figuring out the maze. The hotel lobby is on the top floor and you go out on floor 3 with stairs and escalators so it may be a bit confusing at first, but you eventually figure it out. The staff was nice and helpful. I do wish the breakfast was better considering how much money I spent for 2 nights.

This is by far the best hotel in shibuya if you are a first time Japan traveler or a frequent visitor. The staff is very welcoming , they speak many languages , and can help navigate anything needed.

I stayed here for three nights and had a great experience. The room was clean, quiet, and well maintained. Staff at the front desk were friendly and helpful throughout my stay. The location was convenient and close to restaurants and public transportation. Breakfast had good variety, and the Wi-Fi worked well. I would definitely stay here again.