Kota Kinabalu Sapi Island & Kokol Hill Elf One-Day Snorkeling Tour

I met a kind guide, Alex, and there is a boring point in the middle, but I think it would be nice to spend a day or so to have a special experience.

The local service is very good, but the platform service needs to be improved. If you book an order that is not suitable for foreigners, the platform system should cancel it and ask the user to rebook to avoid the problem of making up the difference.

Well organized. Pick up was on time, food was good. My family enjoyed the snorkeling and beach activities. Kakal Hill Elf visit was awesome. Tour guide was friendly and accommodating

Sapi is a good small island to visit but has a limited snorkeling area for 'safety', and one needs to pay more to get outside the zone to see real fish. It sets you to pay the base + add-on(s), so smart and defeats the freedom of nature exploration vs exploitation of it. Lunch is alot but not of quality, better full than go hungry after swimming yea. The kokol elf is really not worth the 30-45 minutes travel although it is something different. A 10-15 minutes wrap up the hill ride. Midway through the snorkeling session, the organizer even wants to cancel the trip on the pretext of "raining" as an excuse. FYI, the weather is super hot throughout the heat-wave seasons, were told by the kokol operator not even a drop of rain. Offered to refund RM20 / pax while it was RM70/pax on Klook. Refusing to be short-changed, the tour operator's manager suddenly changed his mind to resume the kokol elf trip but another driver just to fetch us, one family only. Now it is clear why our original tour guide informs us to speak with his manager directly. Though professionally executed, the intent was not an ill one.

It’s too expensive for non-Malaysian and doesn’t worth the price. Firstly, the staff in the island mostly can speak Malaysian only. During the pick up, they just talk and explain the itinerary to Malaysian without greeting to non-Malaysian participants. Secondly, I can see the unprofessionalism of the staff. For example, the total guide kept having private chat with a single girls participant throughout the whole activity and neglect the other participants. While the tour guide said we will be departing at 6:00 pm, he suddenly extends it for half an hour in order to have more private chat and taking photos exclusively for the girl. At the end, we have to wait for them nearly 40 minutes for their intimate relationship.

Food served were not good. Does not worth to visit kokol hill as is a run down place, take a few pics and left.

The staffs are friendly but the food for lunch is not great.

transportation was great, on time and very nice driver and guide. Unluckily the weather was not really good so the water activities at Sapi island were limited (only parasailling or jetski), the water was also dirty because of a thunderstorm the day before so nothing to see for snorkeling... very bad timing since there is not much to do on the island if the sea is not nice, but for sure it can be a very different experience with a better weather and a nice sun. (Can't control the weather...) The lunch was not pleasant as well, the food was not good and with very little portion for everybody. About Kokol Hill, it was about 40-45min drive from KK center, and it doesn't worth it, this was a big waste of time. ( good weather or not)

I was very unhappy with this trip. This program involves swinging at Coco Hill after a trip to Sapi Island. As you know, the reason for swinging at Coco Hill is to take pretty pictures. A lot of women go there. So I thought they would have a proper shower or fitting room in the middle. So I asked them if they had a place to shower or hang up our clothes. They said there was. I believed that. However, the place they guided me to was the very simple shower room. It was a place where people moving from island to island lightly washed off the salt. There wasn't even enough water to wash my hair. When I asked the guide, he said that other people had no complaints about this. It is said that they changed their clothes here and went to Coco Hill. When I asked other people in the shower room, they said that some people shower with a bidet in the bathroom, wash their hair, and change their clothes. I don't think they had any complaints. Since it was a trip and they probably wouldn't come back, they wanted to think about it as positively as possible. When I complained, they responded by saying they told me there was a shower room. This is a deception. They didn't answer me well enough. In the first place, they did not create a proper program and did not provide sufficient facilities. People trust Klook’s reputation and choose products. This company deceives people based on their trust in Klook. How much doubt should I be when choosing a travel product from Klook? Who would use Klook if they responded in such a deceptive manner when inquiring with the company, if they were trying to deceive people? They said they had a shower room and repeated the same thing. Even when I told them that I couldn't wash enough here and that there wasn't a place to change, they just kept repeating that I could do it here. Companies like this should not be on Klook. It will only tarnish Klook’s reputation. At least they shouldn't make programs like this. They deceive customers, or at least embarrass them by tempting them with flashy photos without knowing their needs. My group and I, who couldn't shower, ended up not going to Coco Hill. And this company gave us no compensation.

It seems like there's really no need to visit Koko Hill. Sea walking at Sapi Island was really fun.