Things to do in Kawarau Suspension Bridge

The guide was very kind. It was also great that there were plenty of breaks along the way. This is a tour that can be thoroughly enjoyed even by solo travelers.

I was really looking forward to the helicopter flight experience that was originally planned for this West Coast glacier tour. Unfortunately, the trip was canceled the day before due to bad weather conditions the next day, so we didn't go to check in. Although I was inevitably disappointed at the time, I must sincerely give the operator a good review. They proactively notified us of the cancellation in advance, explained everything clearly, and put safety first, which made us feel their professionalism and responsibility. What's even more commendable is that the refund was processed very quickly, the process was transparent and smooth, without any delays or excuses, allowing travelers to adjust their subsequent itineraries with peace of mind. And this trip didn't leave any regrets. We switched to hiking local trails to viewpoints, looking at the glacier and mountains from the ground. Clouds flowed through the valleys, and the snow-white glaciers loomed, the grandeur and tranquility of which were equally shocking. We lost the aerial view, but gained a feeling of being closer to nature and slowly appreciating the beauty of the West Coast mountains. Weather is uncontrollable, but professionalism and integrity can be chosen. This is a company worth trusting. If I visit the West Coast of New Zealand again, I would still be willing to book again and make up for that unfinished flight experience. Safety first, clear communication, and quick refunds, highly recommended.

The journey was very long, but thankfully the tour guide introduced the scenery along the way. The time allotted at each attraction was flexible, highly recommended.

Our guide and driver, Jeff, was excellent. He arrived early, provided multiple explanations throughout the trip, was humorous and witty, and repeatedly asked for our opinions and needs. He also prepared a lot of snacks and drinking water. I was the only Chinese person in the group, and my English is not very good, but Jeff and the other members of the group were very friendly and proactively communicated with me. Overall, the itinerary and experience were fantastic.

The service center is right in the heart of Queenstown, and the staff are very friendly. After the shuttle arrives, someone will explain the process, and then you'll go to the bridge to prepare. If you're nearsighted, you'll need to wear contact lenses, as prescription goggles are not provided on site. The fee includes photos, taken from many angles, and a video as well. After the activity, you'll receive an email the next day with links to the video and photos. Oh, and you'll also get a free souvenir T-shirt on site.

Totally worth it. You start with about a ten-minute helicopter ride to the glacier, then hike for about two hours. The company provides hiking boots, wool socks, waterproof pants, a waterproof jacket, crampons, and hiking poles. Anyone who is normally mobile can participate.

He was such an amazing tour guide, made us comfy and took nice photos for us! The programme organised well in one day and we made unforgettable memories there. We highly recommend the honey comb lavender ice cream🍦😋

Guide were very knowledgeable and took great care of us. We had a great weather day and the view was spectacular. Thank you so much for the hassle free trip!