BASLERTOR Summer Pool Hotel

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Hotel is clean with an a/c to be proud of..it cools unlike other hotels' a/c we've been to in Switzerland (we were there in July '26 during a heat wave)! Great location; close to the train station and many attractions that is Lucerne! The staff are so helpful and really went out of their way to make us feel welcome and at home. We will be back not just for the above plusses but also because the staff really made a great impression on us. Thank you, ladies, (stayed July1) for your hospitality! God bless you!!

Great location. Good coffee.

A charming boutique hotel that was a perfect fit for our group of six. The room was spacious enough to keep things fun without feeling cramped, the staff was genuinely helpful throughout our stay, and the pool was a lifesaver on the warmer days. Rooms were clean and well-appointed — nothing to complain about there. One thing worth knowing before you go: Lucerne moves at its own pace. Unlike Italy, this city winds down early, and most restaurants stop serving dinner by 8pm. Plan accordingly and you'll be fine, but it caught us off guard the first night. Overall, a lovely stay in a beautiful city. Would recommend for groups looking for something with character over a cookie-cutter chain.

I had a seizure at the front desk while checking in and the guy who checked me in would not get me water so I could take my emergency medication to stop the seizure he was rude and would not help me everyone in the lobby was scared and gasping for error and was running over and offering to help me as I was having a seizure on the floor. The guy at the front desk will not get me water he told that my young child to go to the bar and get me water which is completely inappropriate to put that on a child a Doctor Who was awaiting a line at the lobby came over and helped me and the entire time the guy at the front desk would not help me even though I kept asking him to get me water immediately the only thing he said is he could get me an ambulance and all I said it would stop once I took my meds I just needed water and he refused and he was rude another female employee came over and helped me when I told her I wanted to make a complaint to the owner of the hotel and she said she would do so for me. I want to discount on my stay there as a horrible experience and so embarrassing and could have been deadly for me and he refused to get me Water. Bianca helped me and I can’t remember of the guy that checked me in that would not help me

This was a great hotel! Perfect location and AC worked great, staff was very helpful! Only cons were they never came to clean room and bring towels/toilet paper during two night stay.

Very hot in Lucerne. Small air conditioning unit had trouble keeping it cool. Top bunk was too hot to use. People seem friendly however and very nice area.

Great place to stay!! Very close to everything. Super clean & the staff were so friendly & helpful. Highly recommend!

Nice to have a room that accommodates 5 of us. Counter staff were all very helpful too!

Very pleased stay right in the middle of the city