Melbourne Phillip Island Full-Day Guided Tour with Penguin Parade

Additional information

Prohibitions & Limitations

• Participants who appear intoxicated may be refused service. In this case, no refunds will be given
• Pets are prohibited
• Please be mindful not to feed the marine / wild animals or engage in any activity that may damage the ecosystem
• The activity is not recommended: high blood pressure / epilepsy / heart disease / asthma / other serious medical conditions / pregnant women / PWDs (persons with disabilities)

What to bring

• Sunscreen / Sunglasses / Water bottle

What to wear

• Please dress accordingly depending on the day's weather conditions
• Warm clothing / Casual clothing / Walking shoes

Accessibility

• Child seats are not available
• This activity is not stroller and wheelchair-accessible

Vehicle & luggage info

• The driver / operator has the right to refuse a reservation if the group size or luggage exceeds the capacity of the reserved vehicle. In this case, no refunds will be issued

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Cancellation policy

• You'll get a full refund if you cancel at least 24 hour(s) before the activity date (destination local time)
• In case of unforeseen events or extreme weather, the operator reserves the right to cancel the tour. If this happens, you have the option to reschedule or request a full refund
• Changes in date or time may be accommodated in cases of cancellation due to force majeure or unforeseen events. This is subject to merchant/operator approval; Klook will not be held responsible for unapproved changes or refunds
• No refunds or changes will be given to latecomers and no-shows, and to those who were denied service for refusing to follow the rules and regulations of the operator
• The activity will be cancelled if the number of participants do not meet the minimum number. A full refund will be issued
• Be aware that the approval of reschedules, amendments or refunds are subject to availability
• The activity will be cancelled if there is not a minimum of 8 participants. If this happens, you'll get a refund
• For reschedule, please contact the merchant via email: bookings@extragreen.com

Booking changes policy

• Change are allowed until 24 hour(s) before activity starts
• The booking can’t be changed if it was booked with Klook Pass, under pre-sales or comes with a freebie.
• The booking cannot be changed if the voucher has not yet been issued.
• Bookings made using SG Culture Pass or Taiwan Culture Points cannot be changed.

Voucher type

• Present your mobile voucher

Usage validity

• The voucher is valid only on the specified date (and time if applicable)

Eligibility

• Children aged 16+ will be charged the same rate as adults