Private Tour Inner Mongolia—Hulunbuir Grassland + Ergun Wetland + Manzhouli 5-day 4-night Grassland Trip

First, I'd like to thank Klook for arranging an excellent itinerary for us. The scenery along the way was beautiful. We started in Hailar, returned to Hailar from Manzhouli, completing a loop that included the Card Line and wetlands. We enjoyed the journey at a relaxed pace, never feeling tired. Second, the hotels chosen in Hulunbuir were all high-end, but the facilities and services there couldn't quite keep up. My comments below are about the hotel services and facilities, and are not related to Klook or our driver. On the first day, we stayed at the Hailar Nijijin Hotel. The rooms were old, and the quilts and pillows had an odor. Around 7 AM, a staff member directly opened our room door, realized she had made a mistake, and muttered to herself, "Oh, how did I get it wrong?" She left without a single apology. I've stayed in hotels for many years and have never experienced anything like this. The breakfast was cold, not even passable. Traveling with a child, we had no choice but to eat at the KFC next door. On the second day, we stayed at the Muyun Mountain Top Hotel. Aside from the room being too small, the scenery, dining, and service were all excellent. 👍. On the third day, we stayed in an Enhe log cabin, which was very unique and supposedly the best hotel in the area. However, you could only shower for 10 minutes, then had to wait half an hour. What era is this, to still have such water heaters? It was completely speechless 🙄. Dining in town was convenient, but generally expensive, though the taste was decent, so it was acceptable. On the fourth day, we stayed in a yurt at the Wulanshan Resort Camp, which is also considered a high-end hotel. The scenic area shuttle bus was unwilling to help guests take luggage to their rooms, telling guests to have their own driver do it or walk themselves. I don't expect to be treated like royalty, but they acted like they were. There wasn't even milk for breakfast, and the pastries were rock-hard. There wasn't even a butler, and if you wanted one, you had to pay extra. It was a bad look; they want to make money but have a terrible attitude. Besides the scenery, everything else was awful, with no sense of service at all. On the fifth day, we stayed at the Matryoshka Hotel. The space was large, and the service was good, but the air conditioning never got cool. The staff were very nice and brought a portable air cooler, but it didn't make much difference. Each of these hotels had its drawbacks. If these are considered high-end hotels, then they have a long way to go to develop. We've been to so many places and stayed in so many hotels, both affordable and high-end, but we've never seen hotels that are both expensive and lack service like these. The above is my honest review of the hotels. Finally, the scenery was great, and our driver, Dai Longfei, was excellent—enthusiastic, thoughtful, and a skilled driver. Klook's customer service was very good; they responded promptly to any issues and handled problems flexibly. A big thumbs up 👍!