Driver was nice and friendly . They will contact you few hours before the meet up time. I can't find the direction to where he was, he was nice and walk over and look for us. And let us walk as less as possible. I will booked klook once again in future. Price as reasonable too. And the driver is always punctual.
Initial pick up timing back was at 6pm but we decided to leave Ocean Park earlier. Had a little trouble contacting the operator at first and after experiencing high call volume on Klook's hotline, we managed to reschedule the pickup to 3pm. Driver was professional, kind and also punctual.
Drivers were very prompt. Cars were clean and big. A very convenient way to travel
We mixed up our bookings so we woke up late. Driver was rude when I applogized and asked him to wait for 1.5hr. Driver said surcharge will be HK$200 and he needed us to be ready in 30min as he has another pick up. When I contacted Klook HK operator, this guy was way nicer. He charged me HK$150 instead and told the driver to wait for us 1.5hr. We're fully aware it's our fault, but as your customer, I felt the driver's rude responses were uncalled for. During the trip, driver was complaining to his wife over the phone that his schedule was messed up because of us. I'm assuming he wanted to pick up his little daughter from school but was unable to do so. Well, he could've informed us and I'm sure we could've worked something out. So Klook, I'm sorry to say that I won't be booking with you again in the near future, after 2 bad experiences in HK, sadly all due to your own team of drivers. On a side note, this MPV was clean, comfortable and driver drove well.
Amazing... Driver messaged us of his arrival and informed us in details... Great experience...