Travel Inn

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poor communication

This is the least expensive lodging on the San Francisco Peninsula. There is a reason for that. The advertised 24hr desk closed at midnight leaving no option to control the all night party that was crashing through the ceiling ALL night long. When I called the posted number on the door I was told "If you're not happy, Call the Cops!!" Real shady industrial area right on a very busy highway. Happy to escape unscathed.

I am so disappointed with my most recent stay at Travel Inn. I used to love this place and have stayed here numerous times as a stay-cation spot, being a local Silicon Valley native (born and raised.) My most recent stay, I booked for my husband and I, and my 2 children. And they complained about the kids making noise in the early morning and decided to keep our deposit — I actually have no idea why they kept the deposit. They were not forthright in letting us know the reason for it. But either way, they have not been responsive, have cameras everywhere and said they were always “watching us.” I really wish I was able to come back here since the service used to be stellar & the beds are super comfy. Oh well.

Good area to sleep for a day or 2 or 3 Amazing staff

Everything is good

I used to love this place.. I had booked this place after a very stressful week because this property used to be my kids’ and my “home away from home.” We are Los Altos residents but love have stay-cations especially to places with amazingly comfy beds and silently bouncy for the kiddos. :) We booked this place, but never actually stayed here. I also booked Traveler’s Insurance, but we have yet to receive a refund from either places. Let’s see - they only have vending machines for snacks and the vibe is turning more to a Super 8 than a cute lil quaint & happy hotel. So I would recommend staying somewhere else the next time you are traveling. Dinah’s in Palo Alto has the most amazing breakfast, a gorgeous pool, is on El Camino Real and central to everything. I highly recommend staying there instead.

I am disappointed about my most recent stay with Travel Inn. This place used to be amazing. Their beds are like sleeping on clouds. I’m not sure if it is new staff or what not, but they used to pride themselves in stellar customer service and wonderful hospitality. I’ve stayed here over 21x as a stay-cation for me and my littles (ages 4 &7) over the past year and I even remember the first time I stayed where the co-owner lady was warm & welcoming and so gracious about giving a late checkout. This time - they were stodgy, up tight, penny pinching and just almost made me feel I was better off never coming back again. Like my kids and I were disturbing them (I was even told they were going to review video footage because we were loud in the morning? when I was taking them to school at 7am.) Anyways, what prompted this review was that in the past — they never withheld the $100 deposit before. But this is the first time ever — I was not able to receive my $100 deposit back. And even after contacting the property 3x, I never received a call back nor an itemized bill of why my $100 deposit was not released. I am just so so sad I have to look for our next stay-cation spot. I know Dinah’s in Palo Alto has been an absolute jewel in the past - with phenomenal breakfast! And a gorgeous pool. So we will take our business elsewhere moving forward. (likely there - we are Los Altos residents) I know when a mom and her kids are not welcome. Thanks so much for the old memories Travel Inn.

Great staff

Room was clean and staff were cordial. Main problem was that the bathroom needed a definite remodel. The tub used to be a jacuzzi type and they had tried to reglaze over it, but at this point the paint was peeling and it looked awful. Also, the towel bars were all spotted with rust. They just need to spend a few dollars to do a cosmetic upgrade. Also, there were ants that showed up if you dropped a crumb on the floor. Not a deal breaker, but did not add to the ambiance. The price was reasonable, so, I am not complaining, just giving them a helpful suggestion.

I chose to travel in because it seemed to have nice ratings. But when we arrived, we were very disappointed. The place had just been painted and the room numbers were taped on the toilet seat was broken. They had done some work in the bathroom that was unfinished. And when my wife sat down to make a phone call, ants were crawling on her phone. We had just been there only 10 minutes. We told the staff and they promised to take care of the problem that evening. More ants came crawling on her side of the bed. The room was very small. we will never return to the travel Inn.