Dear Expedia Customer Support,
I am writing regarding a recent stay booked through Expedia.
The room we received did not match the photo and description shown on your website. The image presented was a key factor in our booking decision, and the actual room was clearly different.
The hotel agreed to move us to a room that matched what was advertised, but required an additional payment of 2,000 THB per night. As we had already paid for the room as presented online, we had no reasonable alternative and paid an extra 8,000 THB for 4 nights.
The hotel manager advised me to contact Expedia directly, as the discrepancy relates to how the room was displayed on your platform.
As a loyal Expedia customer, I kindly request reimbursement of the additional 8,000 THB. I would appreciate your prompt review and resolution of this matter.
Thank you in advance for your assistance.
Kind regards,
Elior Arazi
ที่จอดรถ (ฟรี)