The staff at the hotel were lovely and the communal spaces were very nice. Great gym too. However, our first room was horrible. Upon entering, the room was nice, good amenities, but it smelt and felt damp. Then, in the night the toilet started to emit a foul smell, and in the morning the shower had filled with gross coloured water and went on the bathroom floor. When I spoke to the hotel they initially tried to get me to pay to upgrade my room, but after declining and requesting a refund for the rest of our stay if that was the only option, we were moved to a similar room which was much nicer and had no issues. The weather had been terrible so this might have contributed to our issues, but I think we should have been offered to move rooms straight away.
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