JR WEST GROUP VIA INN PRIME KYOTOEKI HACHIJOGUCHI

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We had to take our six-month-old to the hospital and the staff was extremely helpful with communicate at 4:00 in the morning. It was a great stay and extremely grateful for the staff and their helpfulness.

DONT STAY HERE ! BEWARE CHECK REVIEWS FIRST ! Not recommended, and if you check the reviews is not the first time people reported issues like the one I’ll tell you . I stayed at this hotel for two nights. On the first night I left my wallet with cash on the table in my room. The next morning most of the money was missing. When I reported it, the hotel staff did not help resolve the issue as CLEANING TEAM don’t speak Japanese and don’t speak English, they can’t communicate with the Japanese staff properly and we asked talk the manager did not speak to us in person, MANAGER NEVER SHOWED UP ! Based on this experience, I do not recommend staying here if you are concerned about the security of your belongings.

My experience at this hotel was extremely disappointing. I left my wallet with cash inside my room and later discovered that some of the cash was missing. I am not accusing any particular person or claiming to know who took it, as I have no way to prove that. What disappointed me most was the way the hotel handled the situation. I asked them to speak with the cleaning staff and investigate what had happened, but I received no concrete solution or satisfactory explanation. The manager also did not come to speak with me or address the situation personally. I was also surprised to find that not all of the hotel staff are Japanese, including some members of the housekeeping staff. This is not a problem in itself, and nationality has nothing to do with the quality of service. My concern is that, when something as serious as missing cash was reported, I did not feel that the hotel conducted a proper investigation or that anyone from management took responsibility for addressing my concerns. I am not expecting the hotel to accuse anyone without evidence. However, I did expect them to take the situation seriously, check the relevant records, and provide me with a formal response. Unfortunately, it was not only the missing cash that disappointed me, but also the complete lack of support and response from the hotel management. Based on this experience, I cannot recommend this hotel.

Clean room, amenities on ground floor, 7-11 also on ground floor connected to hotel. Guests could store luggage on check out day. Location was also good, close to Kyoto station.

Excellent location near the Train Station. A convenient store is connected to the hotel. We enjoyed vey much the breakfast. We chose the deluxe room and the size of it and the bath room are great and fit our needs. Highly recommended.

Great location, clean and modern, great amenities

This hotel was good. Points for the location. It is just across Kyoto Station and if you want to explore Kyoto, you will need access to this station. I loved their bathroom/toilet rooms set up. Most interesting. Though minus points for their AC unit. At least in my room, I found it wanting. Kyoto summers are no joke. The cooling system only goes down to 20 C or about 68 F. That’s okay, it’s not uncomfortable. But I would have preferred to have the option of going down to 18 C. Again, it gets very, very hot in Kyoto.

Very close to Kyoto Station!

Staff was friendly, location is close to train station. Breakfast was not as good as other hotels we tried. Amenities were limited.

Located right next to Kyoto station, the hotel is convenient for getting where you need to within the city. Rooms are spacious, although you have to manually turn the air conditioning on each time you put the key card into the holder. The breakfast buffet can be hit and miss, but the items remain the same every day