The Hiramatsu Kyoto

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Amazing hotel with authentic Japanese vibe and accommodations for American travelers. The room is spacious and well organized for a family travel. Staff is very helpful and friendly. Highly recommended it! Thank you for a great experience 🙏

Oh my goodness, this place was incredible. The staff were some of the kindest and most attentive people I’ve ever met. I honestly wish I could have spent my entire two-week trip here because I enjoyed every moment of my stay. From the moment I arrived, the experience was exceptional. The luggage I had transferred from my previous hotel was already waiting in my room, which made check-in completely stress-free. Before taking me to my room, the staff gave me a tour of the property, explained all of the amenities and operating hours, and made sure I knew everything I needed to enjoy my stay. They were so welcoming and genuinely wished me the best stay, which made me feel right at home. The rooms were spacious, beautifully designed, and incredibly comfortable. The jetted tubs were amazing after long days of exploring, and the breakfast was delicious, beautifully presented, and very aesthetic. Every detail of the hotel felt thoughtful and luxurious. But what truly made this place special was the staff. Their hospitality was beyond anything I expected, and words honestly can’t describe how wonderful they were. They went above and beyond to make me feel welcomed and cared for throughout my stay. I enjoyed this hotel more than I can put into words, and I genuinely miss it already. If I ever return to Japan, staying here again will be at the very top of my list. ❤️🇯🇵✨

Great experience felt authentic Japanese.

Everything was perfect, except for the aircon placement. The hotel uses ducted aircon vents which, unfortunately, was placed right smack on top of the bed. Although the room had a high ceiling, one had to keep their head covered with the blanket just so that cold air won't be continuously blasting on to one's head. Nevertheless, the hotel itself was clean, modern, and in a quiet neighborhood. They finally have room service, which unfortunately for us we weren't able to try because it was only from 5:30 pm to 9:00 pm. The room itself was immaculate - the bathroom was huge, and the toilet was a Neorest AH. Overall, we'd go back to this. One last thing - always get the full breakfast. You won't regret it!

洗面所が狭く、洗面ボウルも一つしか無く、トイレの蓋も自動で何度も開いてしまいました。ベッドの横に空調があり、風の音で眠れないため、止めるしかありませんでした。朝方4時前にゴミ収集車の音で3,4回目が覚めてしまいました。食事は夕食、朝食共に素晴らしかったので、不満は部屋のみです。

Very nice location and room, just to be aware check out time is 11 instead of 12 here

The room was beautiful and spacious and the service was excellent. I highly recommend dinner reservations at their restaurant. The food was amazingly delicious.

Exceptional experience

Love this hotel. The customer service is the best I have experienced so far across Japan and other countries. I appreciate the caring and consideration that staff have taken care for us. I appreciate having such quite family space in Kyoto which was exactly we were looking for. The quality of the amenities and the services are best of best. Highly recommend

Super nice hotel with updated amenities in your room. Everyone there was super friendly and attentive, they’ll make you feel like a VIP. The bedding was amazing, it felt like I was sleeping on clouds. This isn’t the place if you prefer to have natural sunlight, this place is pretty dark overall. Also I swear breakfast said 2200 per person on the menu but I ended up getting charged 12000yen for 2 people (about $100USD) so I’d make sure on the price before you add on breakfast and reserve your spot in the morning. It was great but not too sure if it was worth $100.. would I go back to this hotel? Probably not, even though it was a really nice place.