Hanoi Graceful Hotel

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The hotel is located in the heart of the old quarter and easily accessible to many main attractions. We were in walking distance to several popular restaurants and sights which made our itinerary convenient. The interior of the hotel and rooms have visible wear and tear but we were overall comfortable. What really makes this place shine is their staff. Lucky and the team checked in on us consistently to make sure we were comfortable during our stay and were extremely warm and welcoming. We asked them for suggestions and they were always willing to go above and beyond to help.

Friendly and helpful staff. They let us keep our luggage there for a few hours after checkout. Thank you

Ms Ha is the best hotel manager I've ever met! She is hands on in helping you make your itinerary and book it as well! She made me felt safe and welcomed in Vietnam! She has answers to all my questions! Kevin is very respectful and courteous! Thank you!

Gorgeous hospitality, very clean, plenty of building character and set in the Old Quarter of Hanoi. For the type of hotel it is and where it is situated it is excellent.

The hotel staff was immediately welcoming when I arrived. The hotel made me feel very comfortable and at ease. My room was clean and comfortable. Staff arranged a ride for me to the airport. Highly recommend!

A last minute change of plan due to COVID closure of booked hotel saw us check in here. It was late but the greeting was still friendly and welcoming. Cosy, basic but well enough appointed hotel in Ha Noi's Old Quarter. Due to low customer numbers, hotel restaurant was not operating. Easy walking distance to lots around ... shops, restaurants, cafes

We stayed three nights in this hotel and the first two nights we asked for and were given a twin room since my traveling mate has a terrible snoring condition. The third night we came back after a long 8 hours bus ride to a room with only one bed. After we explained to them there must be a mistake since we have always asked for a twin room, they insisted we didn’t make the request for the third night and thus they were out of twin rooms for the night. Despite explaining the snoring condition and the fact that we have stayed at the same hotel for the past two nights, the hotel receptionist couldn’t be bothered and insisted that was the only solution despite it was 11pm and clearly they have two other empty rooms. Faced with this insistence disregard for our welfare, we had no choice but to forfeit our paid hotel room and book another twin room at another hotel down the road. The hotel might be new and shiny but the service staff have low service standards and clearly do not care for their guests.

The room was outdated, dark, dirty and broken including a whole in the ceiling The WiFi did not work in the room

Great place nice and clean The staff is really helpful and polite The room was good... unless you are booking a balcony room...you may not have much of a view and will probably keep your curtains close... but it will be like that for most hotels in Hanoi unless it may be a very high end type and price hotel... I would go back personally

The hotel was clean, comfortable and well situated and the staff was very efficient kind, courteous and helpful. I had a nice room and it was surprisingly quiet for a street side room.