Little Hanoi Deluxe Hotel

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everything is nearby walking distance

Hygiene needs to improve. Great service though. Room is very tiny and weird arrangement. Dining area is very small.

We checked in around 2.30pm , the receptionist was very friendly , we were given our room card - room on 7th floor , the hall ways were extremely narrow and had a horrible odor which I can only describe as urine, when we got to the room it was a very small box room with one bed .. I had requested 2 on the booking as travelling with my son in his 20,s .this was rectified by housekeeping splitting the bed into two . As we opened the door to the room the door hit the bed so could not open it fully. The room was dirty , dirty sheets , dead flowers and we could not see through the fridge / mini bar! Glass door as it was so dirty.. the glass bathroom door hinges were broken, meaning it only opened a quarter of the way making it difficult to squeeze through. It felt like if you forced it, it would smash the glass and bits from the hinges were chipping off. We reported this to reception who checked it and apologized saying , just force it . She offered a room swap - to a room with no windows !!. She commented that she didn’t want us to get hurt !. The shower tiles were chipped and there was mold on the ceilings . Then the lift broke , meaning we had to climb 7 flights of stairs , which was not ideal as my son has a disability. They were banging around in the lift at 22.30 pm . We decided to leave this hotel at around 23.00pm as did not feel safe in many ways. We had to book somewhere else .

Polite staff. Very central.

A fantastic place to stay! The hotel is right in the heart of the old district and close to the sights we wanted to view, the room was very clean and comfortable, and all the staff are friendly and helpful. Helen in particular went of her way to not only greet us warmly but enquired about our plans (we didn't really have any) and not only put together an itinerary but also linked me on WhatsApp in case we had any issues or questions (plenty of questions, always quickly and politely answered in detail). Outstanding service, will definitely stay again. :)

Excellent location and very quiet considering how close it is to the hustle and bustle of Old Quarter! Rooms are basic and a little dated, but comfortable. Staff is very welcoming and helpful and the breakfast, while basic, is sufficient to get your travel day started!

Staff extremely helpful. Packed us sandwiches for our tour to Sapa.

The staff were excellent. the rooms could do with an update

The staff at the front desk are extremely helpful. They will go out of their way to be helpful if you ask for advice about things and need any help with reservations etc.

Staff was so helpful and nice and breakfast was delicious too! Highly recommend if you want to stay somewhere safe and nice in old quarter Hanoi.