I initially booked this cruise but due to lull season in Hanoi, we were switched to Athena Cruise with a small top up. Alice was very detailed and responsive with regards to our booking. The trip to Halong was smooth and Athena had a lounge just for us to wait which was pretty amazing. The cruise staff including Chien, Lily and Michael were very helpful, forthcoming and pleasant. My kids and I enjoyed our time thoroughly. thank you!