The overall hotel cleanliness was very satisfactory, and the comfort and space were great! The only minor drawback was the staff's attitude. We were leaving the hotel on the 29th, and because we hadn't noticed that the 10:30 AM shuttle bus required a reservation, the front desk staff told us to try asking the on-duty staff outside if there were any spare seats. Just then, another group of guests needed to cancel, and they directly said we could take their spots. I inquired with the on-duty staff, but it turned out the driver just kept saying he didn't know (in Japanese) and completely ignored us. He didn't pay any attention to us even after the bus left. In the end, we had no choice but to take a taxi to the station ourselves, which was very upsetting.