Our guide, Bratt, WhatsApped us the night before to confirm our attendance. As tourists, this gave us great assurance that we had someone we could contact if we got lost or were running late. We arrived 30 minutes early at Taipei Main Station but couldn't find the correct exit from the metro. The easiest way is to exit M4, and from the exit that leads outdoors, turn left and head to the nearest building (across the zebra crossing). The meet-up point, East 1, is right next to the building. Bratt was very attentive to our needs, flexible with scheduling (at 11 am, Kavalan has a walk-through tour, and he swapped the locations so we could attend it), and resourceful (he recommended a few night eateries for us to have dinner). There were 6 people in our group, and everyone was cordial; sometimes one or two others were a bit late, but we accommodated and adapted to each other's needs. Overall, we are very satisfied with the tour, we just felt that the duration for each location was a little tight. Nevertheless, this tour is definitely value for money!