Aula de Esqui & Snowboard em Shiga Kogen

The instructor is very professional and patient. It helped a lot that he kept telling me to relax. It's a one-on-one class, so I think it can help you learn faster. I'm a first-timer, but I was able to manage the chairlift after an hour of class.

The instructor was really great at teaching us how to snowboard. As first-timers, we thought we would only learn a little of the basics, but he taught us so much that by the end of the lesson, we could take a gondola up and ride down the beginner slopes safely. Highly recommended if you have never tried snowboarding/skiing and want to get a quick beginner lesson!

Our instructor was very patient in teaching the skill. I recommend this for those with no experience to book the private class.

The coach was good. The learning area was decent, but equipment rental is a bit too expensive.

This is a terrible ski provider. I tried to contact them repeatedly before departure to confirm the exact meeting point and lesson content, but all platform customer service agents just told me to wait patiently and that someone would contact me. I trusted the platform and waited, but I didn't receive a single message from the instructor even the day before the lesson... Then, when I tried to cancel, I found out that the 24-hour cancellation policy isn't calculated from the start of the lesson, but from midnight (00:00) on that day. I was very frustrated and could only wait for the platform to take responsibility and help with the refund. It's been three days now... I don't know how much longer I'll have to wait for this to be resolved... It feels like I absolutely cannot trust the platform's customer service when they tell me to wait patiently. Are they just passing the buck?

got scam. no one picked us up. phone not contactable. klook support not helpful. left whole family stranded and have to replan the whole schedule. expecting a full refund but no support too!