Visita Guiada ao Real Alcázar em Sevilha

That's a good one, I must give it a try.

The booking was cancelled without any proper notification or update reflected on the Klook app. We arrived at the venue expecting to attend the tour, only to find out on-site that it had already been cancelled. At no point was the booking status updated in the app. This caused significant inconvenience, wasted time, and disrupted our travel plans. This level of communication is extremely irresponsible, especially for travellers relying on your platform for accurate and timely updates. No refund has been initiated despite several emails.

This has been one of the most distressing travel experiences I’ve had. We could not attend the trip because Klook failed to notify the local tour operator about our booking. When we tried to resolve it on the spot, the operator was unhelpful and dismissive, leaving us stranded and extremely upset. To add to the frustration, we have not been refunded our money even though the mistake was clearly not ours. I am deeply disappointed and hope Klook takes responsibility for this failure.

The guide lacked depth and knowledge. We were attached to another group in the middle, which made the tour awkward. Overall, we got bored and felt it was a waste of money.

They messaged me that there are no available Alhambra tickets for the date that I was able to successfully book and that they will request a refund from Klook. That was October 16. It's already November 2 and no refund yet. I followed up on WhatsApp and they keep asking for details which were already in the message history. What a scam.

The company cancelled due to error in booking (no space) and no refund received (a month later still waiting).