Grand Hyatt Hong Kong - Plateau Spa | Zabiegi na ciało i twarz | Wanchai

5 star venue and spa with top notch experience and great services. we had the Couple room with best sea view and nice suite. Therapists are great . staff are super professional and friendly. they also gave me a Birthday surprise and cake with tea and fruits. absolutely 💯

• attentive & friendly staff • beautiful spa • professional masseuse • pleasant experience • buffet lunch was great a wonderful spa day with lunch. *highly recommended

房間空間咁大，乾淨，可以望到海景。 按摩師手勢不錯。按摩油嘅選擇有三款。 桑拿室從房間出發比較遠，會經過露天地方。

技師好勁,按完完全冇哂酸痛,閒日勁易book,約30min後都有位

I informed the staff that I was here to celebrate my boyfriend’s birthday. They have prepared a small cake and some birthday decorations which is out of my expectation. Although I was a bit late for my treatment, they are still patiently provide us full one hour service. I top up for a revitalising bath and so I can enjoy the spa room for more than two hours.

Excellent spa experience and professional therapists. The ambience of the massage room is great and everything in the room is clean & well maintained. Warm hospitality from the staff which made me felt so welcomed. It’s one of the best spa I have in HK and the value for money is high!

接待員和按摩師親切友善，設施不錯，按摩理想。

Therapist - excellent. Hyatt decor - excellent as usual. Phone booking and front desk lady receptionist - unprofessional, lacking integrity. Front desk lady provided wrong information over phone, failed to own up to it in person. Had to ask if she was the one on phone earlier before she was willing to step up and admit it; prior to that kept whispering into her superior’s ear like some highschool gossip session and side eyeing guests instead of trying to problem solve let alone apologise. Prior had positive experiences with the Hyatt Brand but this encounter sadly left a poor impression. Expected better training, communication, caliber of staff and customer experience, especially at this price point (HKD2.2K+). Though management stepped in and offered a small token by way of apology, the damage was done. Front desk staff is essential as booking and communication is part of whole experience. Last thing guests want is stress due to incompetent service. Pressed for time so the little fiasco resulted in shortened window to enjoy facilities. Pity since the therapists I cannot fault, and the Brand held a high place in my heart till now.

A very relaxing massage with hot stone and essential oil.

always lovely to return, relaxing and impeccable services in the heart of the city. will certainly come back; would recommend to launch new packages or services for novelty for existing and new customers