メルヴェール箱根強羅 (Merveille Hakone Gora)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

onsen is clean which is nice, room was huge and has a TV which is great, and the tea bar is amazing. it is free and they have a huge selection where you can make your own tea. they have a lot of free parking, and they are right next to daily yamazaki and a pretty garden you must see.

Slightly older place but great overall just a bit dirty cause of the humidity

Very nice hotel. Location and facilities were tip top. Staff was nice but we had a lot of confusion because we did not speak Japanese. Things like the shuttle bus and baggage delivery service options and the breakfast were hard for novice Americans to navigate. For a Japanese speaker, I think it would be very very nice.

食後のフリーティータイムスペースでくつろげて大変良かったです。

This place is awful. It is the dirtiest place I’ve been in all of Japan. Staff was even worse. No one would help us check in. You have to use a tablet that times out after you enter the info. It was truly horrible. Took 30 min to check in. Why are we replacing humans with tablets? It doesn’t work and is so impersonal. The room was gross and Old. Needs updating. Bathroom is small and dark. Boards on the patio are molded and deteriorated. Plain terrible. Way way way overpriced.

スタッフを会う機会があまりないです。 到着してタブレット端末でチェックインするし、QRコードを読み込んで施設案内など自ら確認するし、食事のチケットもらう時位説明聞きました。口コミをみて夕食に期待してましたが、私の場合は広告の写真みたいな料理ではなかったんで、ちょんと残念でした。

Easy check in and check out. Very helpful staff to hold our luggage at the counter before check in and after checkout.

Everything was great but I wish they had a double bed in the deluxe room for that price.

I loved having a private mineral hot water bathtub on my outside deck- there was a screen to ensure privacy but still a view of the trees and forest. It was very soothing-and very enjoyable. We travelled to Hakone from Tokyo on the Romance train (not really romantic so not sure where the name comes from but is a nice train) and took advantage of the luggage delivery system once in Hakone station to allow us to just start or sight seeing day. Hakone is a beautiful area- wish I had stayed for more than one night. The restaurants here shut down EARLY- like 8 pm so plan accordingly and if possible, make a reservation.

Experience was very good Its quite near to gora station and is convenient, even in non peak time. Onsen was awsome.