ホテルインディゴ箱根強羅 by IHG (Hotel Indigo HAKONE GORA by IHG)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

On the plus side -- we had a very clean room and the staff was extremely friendly. There was also a foot bath out on the patio which we used both days we were there. We were surprised that we couldn't eat in the restaurant. Our small, modest room, NOT facing the water was just over $500/night. I don't think we received a room commensurate with the price. The value wasn't there for us. And we couldn't eat in the restaurant because they stated they were booked. We ended up sitting in the bar area and never saw the tables in the restaurant "full." Also, the spa area was LOUD which is opposite of Japanese culture and no one monitored it. We left because it was so loud in there. We wouldn't stay there again because the price is overblown for what you don't get. We stayed at much nicer places throughout the past 2 weeks for a lot less money but received so much more and did not have a problem eating in the hotel we were staying at.

Hotel indigo has amazing service. The check in process was clear and ringing staff for help was easy. Everything was clean and well put together. My expectations were exceeded when staying here.

Beautiful hotel, wonderful staff. Make sure to add breakfast it was fantastic and I’m not a breakfast eater

The hotel is lovely, the view of the river is very soothing. The welcome drinks are a really nice touch, service is excellent, breakfast was great, with very tasty Japanese and Western options. The shared onsen also was very nice. There really are only two issues with the hotel. First, the amenities were sparse. Lots for an American or European place, but by Japanese standards, still a bit short. No brush or comb, and nice robes but no pyjamas. On request, they’ll give you those, but the pyjamas are more thick sweatshirt and sweatpants than what I got at every other, even cheaper, Japanese hotel I ever have stayed in. Second, the location is not great. The town of Gora is small, doesn’t have much of anything to do, and the few food places are way overpriced, unlike most in Japan. Summary: if you’re there for the hotel and onsen and service and breakfast, it is a great place. Accept you won’t have good pyjamas, and that there’s not much to do right there. If you’re heading further towards Lake Ashi and you’re ok with it, then you’ll enjoy.

Clean room. Private onsend very nice. Beautiful property. Highly recommend!

Great hot tub in room

Location was central, ALOT of walkable things to see. Hotel was awesome. Staff was great

Very good experience

Amazing time. Really enjoy the stay here, from the private onsen to the delicious breakfast, everything was memorable.

Excellent stay! Beautiful hotel, spotless rooms, and outstanding service. The staff were friendly, attentive, and made our visit truly enjoyable. Highly recommended!