ザ ロイヤル ソネスタ シカゴ ダウンタウン (The Royal Sonesta Chicago Downtown)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

The staff was great, fork check-in to check-out

Great will come back for sure

The staff was friendly, but I had to leave after one day and was told I couldn't get a refund for my remaining days. The air conditioner was loud and didn't fully cool the room. I also didn't care for the ceiling rain shower head.

I don't know why you'd stay anywhere else. You're smack dab in the middle of downtown on the river. If you're doing stuff downtown, everything is a 10-minute walk and the views from the front rooms are unsurpassed. The staff is awesome from the bellmen (I only use men because I saw them... they were men) to the front desk to the restaurant staff and cleaning personnel. It's my second stay in 5 years there and I will never stay anywhere else. The only drawback is that you have to look across the water at a building that says "TRUMP".

River view room well worth the upgrade. View was beautiful and entertaining. Room was quiet with Mimi fridge , coffee and bottled water. Bed and pillow so comfortable. The staff were exceptional. Location great. Shower a little small. Limited menu at hotel restaurant but food and staff were great. Room super clean each day.

Like everyone else my issue was the same as there’s, the AC unit struggles to maintain a temperature below 77 degrees

Highly recommend!

Air did not work. They sent someone to change the filter and said that the air was on a sensor and since we just checked in it would take a while. After a while nothing changed and the front desk said they would send an engineer. Engineer never came. They sent a box fan that was missing a blade. Had to go back downstairs and they sent a new fan.

Excellent location excellent stuff beautiful rooms the only complaint is that their AC is not strong enough my room felt warm all the time day and night even though I had it setup at 65 degrees

Very centrally located for major tourist attractions.