シルバースミス ホテル シカゴ ダウンタウン (Silversmith Hotel Chicago Downtown)

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Great location.

Excellent hotel located in the heart of the theater district abd jewelers row and so close to the beautiful parks. The staff was amazing, special shout out to Susan who graciously corrected a room discrepancy with the highest customer care. Highly recommend this hotel. We will be back.

Hotel is the heart of downtown. Across the street from a solid breakfast spot and great proximity to the CTA. Went from downtown to Logan Square, Wicker Park, Lincoln Park, theater district, etc and never needed my car. Depending on the amount of luggage, park and ride via blue line from O’hare or somewhere outside downtown to save on parking is a good idea. Pets not allowed. But if no pets this is a great hotel for a Chicago trip,

Very close to everything.

The staff especially Beverly and George were extremely welcoming and accommodating not just towards me but to other guests that I noticed. No beverage or snack vending machines on site but there is a Circle K a half block away. Walking distance to many sites and activities and safe to do so. Be prepared to hear the L roaring depending on your room location. Also, my 1st room that was assigned on the front side did not have a work table at all which I found odd and unusual (no place to eat in your room). That was unacceptable to me so they provided me with an interior room which was quiet but faced a brick building that was very close.

The shower head was broken and the TVs are super old. Aside from that it was a good stay. Location is amazing

This is my second time staying here and I’ll stay here again. The first time was flawless. It’s perfect walking distance to the Auditorium and well priced. Both visits we had exceptional front desk service at all hours and I like that you get a few texts to ask if you need anything. Service is very attentive! This visit, the room smelled musty and felt damp in areas of the carpet. It has been exceptionally humid this week and I’m used to spaces with dehumidifiers running, so maybe that’s to blame? There were also a few area (window sills, floor under the curtains and shower floor) that were not completely clean. I found a fingernail, hair and dust bunnies. A bit more thorough cleaning would’ve made it perfect.

I had a very disappointing experience with this hotel. I made my reservation through the app and everything was confirmed before I arrived. However, when I got to the hotel, I was told there was no room available for me. What made the situation even worse was the way the staff treated me. I did not feel welcomed or respected at all. The way they spoke to me and handled the situation was very inappropriate and unprofessional. I understand that problems with reservations can happen, but there is no excuse for treating a guest poorly. I strongly suggest management provide better customer service training and remind staff that every guest deserves to be treated with the same level of respect, regardless of their background or perceived social status. Very disappointing experience, especially after arriving with a confirmed reservation.

Great hotel with spacious rooms, perfect for a single female traveling with a pet. I had enough space for all my things in the bathroom and space for my clothing. Highly recommended!!

Great location for getting around on foot.