モアナ サーフライダー ウェスティン リゾート & スパ ワイキキ ビーチ (Moana Surfrider, A Westin Resort & Spa, Waikiki Beach)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

A

More rental options for cabanas.

Room doesn’t have closet . Very dirty and outdated bed linens and furniture . Housekeeping doesn’t even clean the room . No beach chairs , no umbrella . You only have to rent them for $400 per day or go to other beach rentals near by .

Horrible check in — would not take our car — had to drive for 1.5 hours through 2 public garages to fight to find a spot and pay $60 for overnight parking. Further, the gentleman in the valet was very rude and had difficulty communicating. Still further, the check in for the room was slow, and they automatically and inappropriately “upgraded” (not an upgrade ) us to the tower when I had purposefully booked rooms in the main building , but since I was parking the car while my family checked in they did not know any better. It was not a good experience.

There were not enough elevators operating at the same time. It would take several stops, on different floors, from 18th floor to get to the lobby. A bit annoying. There were sometimes 14 people in one elevator.

The location and history of the hotel is amazing. The grounds are immaculate. The staff, from the front desk, valet, housekeeping, restaurants, and other areas were amazing. Always helpful and smiling. Centrally located to all shops in Waikiki.

I stayed at the Moana for 7 nights. Cleaning service was subpar. Bed was barely made, washroom was not cleaned. They pretty much just replaced the towels. On our last night however, we came back to a MADE BED, and clean and reorganized bathroom! We had 2 rooms with a city view. 1 room had a sliver of a view of the city. This room was also poorly designed - no space for much. There was a smell of mold and nothing in the room dried. All our bathing suits stayed DAMP. It got to the point where we were bringing our clothes out to the beach to dry. I paid 10k for both room. The wifi didn’t even reach the end of the ON SITE POOL. Would not recommend - stay at the Royal Hawaiian instead!

Love this property; the location, the renovation and the history. Definite recommendation

Amazing location and hotel

This place is under staffed and has completely gone downhill since they renovated. The water pressure is non existent, the pool is disgusting and I would not recommend it if you have young children. Really disappointed with the lack of common sense of the staff and how unhappy they are. They cannot handle the crowd levels and are not trained properly at all. GM is non existent!