ラマダ スイーツ バイ ウィンダム クイーンズタウン レマーカブルズ パーク (Ramada Suites by Wyndham Queenstown Remarkables Park)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

The room was good. But it was way too hot, we had to turn the aircon on to sleep. This is in the middle of winter and it’s freezing outside. The room also had a lot of noise from pipes and their heating system. bed needs upgraded as it’s hard.

So much potential with this place but: Preventative maintenance is non existent. We had two rooms for 6 days. 1st room shower rail was clearly broken and shower head hanging on hose, and not fixed prior to us checking in. I reported this and by end of next day still not fixed. Granted, they did transfer us to another room, but only after I insisted. Next room, our tumble dryer door totally off with door broken, and when forced close also did nit work with belt broken. Reported this to manager but didn’t get fixed. 2nd room, bathroom door can’t close properly. Fridge in poor condition with small flip door to freezer non existent and fridge freezing up. Worst was handle of front door coming of. Reported this to reception not once, not twice, but three times, including to the manager himself and sadly not fixed after three days. Probably still broken as by our check out it was still not fixed. Finally, advertised as cleaning service available but they only come every 3 days. So you get 2 toilet rolls every third day. Sad as this could be such a great place but there seems to be a leadership issue with manager not holding staff accountable or he is not given a maintenance budget. Everything is re-active which is poor as apposed to being proactive. We expect better for the prices charged. I travel a lot and sadly will not use or recommend Ramada in the future.

Advertise room service is included but it is not. Only every three days. Maintenance not up to standard. Most of staff friendly but not consistent throughout.

Issues with our room, the kitchen & bathroom floor was dangerously slippery, the bathroom door latch did not work, so the door could not be securely latched closed. A glass jug of water was in the fridge frozen solid & broken. When I went to advise reception upon check out they were on the Ph & I couldn't wait any longer to let them know

Tv only as 2 channels and one remote for the 2 tv’s. Room was cold and aircon didn’t work properly. Was told there is nothing there can do. Blanket had a used tissue paper stuck to it and folded into the wardrobe.

Staff was too cooperative. Nice place to stay.

I would struggle to say anything positive. I stayed here during Covid and it was fine. Clearly things have gone down hill.

Maybe have chopping board in the kitchen Room should be vacuumed at least once or twice if customer is staying for more than two days.

Check in was effortless. Our room was disappointing as the layout meant that our ‘view’ was predominantly the building itself rather than the mountains, unless standing in one corner. Aircon was noisy and by bedtime we decided to ask for a quieter room. Absolutely the best outcome - reception acted promptly and moved us across the hall. We had a restful night and started our road trip home refreshed.

It was a splurge but worth the price to stay in a relaxing, well appointed room!