ヒルトン クイーンズタウン リゾート & スパ (Hilton Queenstown Resort & Spa)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Overall another great stay at the Hilton. We will definitely be back

Fantasic hotel on the edge of the stunning lake with convienent water taxi to take you into town The only fault is the hotel is rather large and confusing and the elevatora need more signage to point you in the right direction! Other than that a beautiful hotel location and holiday spot.

Hayat Ali the Night Manager was very Courteous and helpful. He share good information about Queenstown. And was very polite and helpful.

If you travel in winter this hotel does not have heating in the bed rooms! They claim there is some centralised heating system which in reality leaves your room cold at night. The windows have a lot of draft and do not properly seal to make this problem even worse. The AC in our room was broken too, leaving only the fireplace working which did not have a fan to circulate the heat. The hotel offered blankets and some stand alone heaters, in a 5 star hotel. Included breakfast was pretty average at the most. Room service conveniently showed up every day on the clock at 5pm when we were having showers after skiing and preparing for dinner so we obviously couldn't receive room service and send them away. Do yourself a favour and book another hotel, even any 3-4 star place we stayed before around Queenstown did a better job at a much lower cost!

Where do I start, you’re better off staying at the double tree across the road. The service and amenities at the double tree would be better. No hot water 3 out of the 4 Nights we were in the hotel. Our night suits disappeared on night one from the side of the bed. The house keeping teams are horrible, missing towels, mats, robes, etc. No attention to detail. The breakfast was like a business hotel, when things finish they are not replenished. The restaurant staff are very friendly. The reception staff including Hyatt the Duty Manager are just focused on selling upgrades. This was our second stay and the quality has gone down dramatically. We won’t be coming back.

Beautiful location on the lake with a lakeside view. The water taxi getting in and out of town was great to avoid the traffic. Pick up bus from the hotel to the ski fields very convenient as we as ski rental shop.

Clean rolm and good breakfast

The Hilton was a perfect location for our family as our kids ages are 7 & 9 and didn't need CBD town services. Stacks restaurant was the perfect location after a full day of activities for adults and kids.

beds not comfortable, with the room service sometimes just forgetting to give us our complementary stuff, and no exhaust fans or anything in the bathroom to circulate air, the food options are small and limited

Parking is a real issue. There is a parking garage for the same cost as the outside parking, but it can be hard to see. The free on street parking is very limited. In addition, there was a wood burning fireplace that spread smoke smell throughout our entire building from basement to 2nd floor. It actually made our room hazy and irritated our throats. The smoke was an issue for all three nights. The hotel is also a solid 15 minute drive to downtown Queenstown.