ハノイリリアンホテルアンドトラベル (Hanoi Liliane Hotel and Travel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

The hotel is in the middle of the city near everything and walkable to many Michellin-recommended food spots!

Staff were outstanding, only stayed one night in preparation for flight next day, breakfast was bountiful. 4 minute walk to lake and a world of foods. I would stay again without a doubt.

Giving three stars mainly for the lovely and accommodating staff. But unfortunately our room was not in great condition. It was on the first floor at the back of the building and felt very worn. The bathroom was moldy, with a broken shower handle and rain shower. The hallway was also quite dark, and overall the hotel feels tired and in need of maintenance. We requested and paid for a short extension and were moved to a smaller room, which the staff kindly arranged. It was also on the first floor at the back of the building and had a strong smell and a loud vibrating noise possibly from the aircon. Perhaps other rooms are in better condition, but based on our experience, this is the only place out of the six hotels and homestays we stayed at during our two-week trip in Vietnam that we wouldn’t return to. Breakfast was okay and they have free biscuits (which we liked).

Very comfortable and spacious bed. Amenities were really good. There was a fridge and kettle. Staff were really nice and helpful.

Good hotel, second stay here. Comfortable & clean rooms.

Yes

Good location. Typical hotel for the old quarter. The staff are great! Breakfast was okay.

Location was ideal for walking around old town, staff were very friendly, attentive and responsive. This is an older hotel and although clean, some updating could improve rating!

Good location, friendly staff & clean comfortable rooms.

The hotel staff is extremely courteous and helpful. They went above and beyond to ensure our stay was enjoyable. The breakfast included made to order eggs and pancakes which my children enjoyed. They exchanged money for us at the front desk, allowed us to store our luggage and check in early (for fee of 500,000 dong). They offer travel assistance (can make bookings for you) and recommendations. The hair dryer in our room wasn’t working. The staff offered their own person hair dryer to me and the next morning delivered a hair dryer that they purchased. Excellent customer service. I highly recommend.