Hotel vicino a Universal Orlando Resort

The air conditioning in the room was very noisy. Although the hotel is close to the outlet mall, walking there in the summer is quite difficult. On the first day of check-in, we asked the front desk staff if we could store our luggage since we would be returning to the hotel to continue our stay the day after next (which would be the third day). A Black woman confirmed that we could. However, when we checked out on the second day, another White woman refused to store our luggage, which caused a significant problem. We had to drag two large suitcases with us for the rest of our itinerary, which was very inconvenient.

Wonderful hotel. Great price for families. Huge suites, safe, quiet, excellent breakfast. Free shuttles to and from universal etc. Excellent facilities, everything you need.

L'unico problema è stato il check-in. Ci era stato detto che avremmo ricevuto un messaggio quando la nostra camera fosse stata pronta. Siamo arrivati alle 15:30 e abbiamo aspettato fino alle 18:30. Alla fine siamo andati alla reception solo per scoprire che il sistema di messaggistica era fuori servizio da uno o due giorni. Il cibo e le bevande sono un po' troppo cari. Le camere sono belle e le piscine sono divertenti.